Demo

Account Services Representative

Fjällräven North America
Aurora, CO Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/19/2025

Job Description

Job Description

Fenix Outdoor, the parent company of beloved outdoor brands like Fjällräven, Hanwag, and Royal Robbins, is looking for an experienced Account Services professional to join our team in Aurora, Colorado, near Denver. As part of our team, you’ll be connecting with retailers, distributors, and other partners who help inspire more people to explore nature.

About Us

At Fenix, we’re more than just a company – we’re a community of people who believe in the power of nature to transform lives. We aim to make the outdoors accessible and meaningful, creating life-changing experiences for adventurers everywhere. Through our stores and products, we invite people to embrace the outdoors, whether it’s a walk in a local park or a climb to the highest peak. Sustainability is at the heart of what we do because our business is nature.

When you join us, you’ll be part of a team that’s as passionate about the planet as you are. Here’s what you can expect at Fenix :

  • A stimulating work environment with passionate, enthusiastic co-workers
  • Opportunities for personal and professional growth that will elevate your career
  • A company that treasures sustainability and acts to create future stewards of nature
  • Medical, Dental, Vision, Critical Illness, Accident
  • 401k with generous company match
  • Company Paid holidays
  • Product discounts on all Fenix Outdoor brands
  • Industry discounts and more…

The wage range for this role is $19.50-$21.50 per hour.

About the Role

We’re looking for an Account Services Representative with a knack for managing details, communicating clearly, and creating excellent experiences for our wholesale partners. You’ll manage the wholesale order book for a group of assigned sales representatives, coordinating closely to ensure all account needs are met.

As part of a high-energy team, you’ll work efficiently and flexibly, embracing opportunities to support teammates and overcome challenges. If you’re tech-savvy and quick to pick up new software, this role could be a great fit. Experience with ERP systems (such as Microsoft AX) or CRM tools like Zendesk is a plus, but a strong willingness to learn is equally valuable.

This position will report to the Manager of Account Services and be in-person in our Aurora office near Denver, Colorado.

What You'll Do

In this role, your key responsibilities will include :

  • Providing day-to-day support to assigned sales representatives and accounts
  • Meeting pre-booking deadlines and managing all necessary pre-booking activities
  • Offering regular updates to sales and accounts on open orders and production status
  • Managing open orders to ensure accurate delivery dates and confirmed shipping details, including labeling and commercial document requirements
  • Sharing new sales programs, booking opportunities, and product availability with assigned accounts
  • WHO YOU ARE

    Required Skills and Experience :

  • 2 years in a customer service role, ideally in dealer services or order management
  • Clear, effective communication skills for both written and verbal interactions
  • Strong attention to detail, organizational skills, and task prioritization
  • Comfort with technology and Microsoft Office (Outlook, Excel, Word)
  • Proven ability to work well under pressure and in a fast-paced environment
  • Team-oriented, with a natural ability to build trust and achieve goals collaboratively
  • A passion for process improvement and a proactive approach to making things better for customers, colleagues, and the company
  • Preferred qualifications :

  • Bachelor’s Degree or equivalent work experience
  • Experience with ERP systems (Microsoft AX) and / or Zendesk
  • Data analytics skills
  • If this sounds like you, we’d love to learn more! Apply online before January 27 to be considered for this exciting opportunity.

    Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

    Salary : $20 - $22

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Account Services Representative?

    Sign up to receive alerts about other jobs on the Account Services Representative career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $40,894 - $49,994
    Income Estimation: 
    $47,314 - $59,730
    Income Estimation: 
    $49,077 - $63,474
    Income Estimation: 
    $78,252 - $113,319
    Income Estimation: 
    $168,296 - $226,155
    Income Estimation: 
    $103,275 - $152,386
    Income Estimation: 
    $55,240 - $79,001
    Income Estimation: 
    $104,545 - $161,038
    Income Estimation: 
    $130,351 - $192,268
    Income Estimation: 
    $168,526 - $245,699
    Income Estimation: 
    $60,382 - $85,313
    Income Estimation: 
    $109,535 - $156,850
    Income Estimation: 
    $78,252 - $113,319
    Income Estimation: 
    $71,143 - $86,536
    Income Estimation: 
    $73,461 - $153,404
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Fjällräven North America

    Fjällräven North America
    Hired Organization Address Aurora, CO Full Time
    At Fjällräven, we believe in creating gear that lasts for generations. Our commitment to sustainability goes beyond prod...
    Fjällräven North America
    Hired Organization Address Bend, OR Part Time
    Location: Bend, OR Compensation: $17-$20/hour Part-Time Position What We Offer Click here to learn more about Fjällräven...
    Fjällräven North America
    Hired Organization Address Bellingham, WA Part Time
    Location: Bellingham, WA Compensation: $19-$21 per hour Part-Time Position What We Offer Click here to learn more about ...
    Fjällräven North America
    Hired Organization Address San Jose, CA Part Time
    Location: San Jose, CA Compensation: $19-22 per hour Part-Time Position What We Offer Click here to learn more about Fjä...

    Not the job you're looking for? Here are some other Account Services Representative jobs in the Aurora, CO area that may be a better fit.

    Account Services Representative

    Fenix Outdoor, Aurora, CO

    Account Executive IV - Financial Services

    Vericast Corporate Services, Denver, CO

    AI Assistant is available now!

    Feel free to start your new journey!