What are the responsibilities and job description for the Social Support Navigator position at FJM Services LLC?
Social Support Navigator will work with team to assist store-level Maverik team members with their needs outside of the workplace surrounding social determinants of health.
This will include responding to employee requests and connecting employees to the appropriate resources. Specifically, the Social Support Navigator’s responsibilities will include :
- Determining individuals' eligibility for programs and resources.
- Assist the manager in thoroughly assessing employees’ needs and developing personalized plans to address them.
- Connect employees with relevant community resources and support services, such as housing assistance programs, food banks, healthcare providers, childcare services, etc.
- Advocate for employees to ensure they receive the necessary support and services.
- Support the implementation of initiatives and programs aimed at promoting employee health, well-being, and financial stability.
- Maintain accurate and timely records of employee interactions, progress, and follow-ups.
- Collaborate with internal departments to ensure effective communication and coordination of social support initiatives.
- Other responsibilities as needed and assigned. Minimum qualifications :
- Bachelor’s degree preferred, but not required.
- Previous experience in the field of social work, case management, administrative support, or a related field.
- Strong communication and interpersonal skills, withthe ability to work effectively with diverse populations.
- Basic knowledge of social support programs that exist within the community to assist underserved populations.
- Excellent organizational and time management abilities.
- Compassionate and empathetic approach to supporting others.
- Work independently and efficiently manage all assignments in a timely fashion.
- Ability to maintain absolute confidentiality and uphold ethical standards.
- Excellent computer skills including experience with Microsoft 365 Office. Preferred qualifications :
- Strong critical thinking and problem-solving skills, with the capacity to address client needs and navigate complex situations.
- Willingness to collaborate with the team to provide comprehensive support to clients.
- Perform with attention to detail and follow through.