Director of Residential Services – Maxwell Hall

Job Title: Director of Maxwell Hall

Location: Clifton Springs, NY
Employment Type: Full-Time

Schedule: Tuesday - Friday 8a-4p, Saturday 10a-6p

Job Summary:

The Director of Residential Services – Maxwell Hall is responsible for overseeing the daily operations, compliance, and overall success of FLACRA’s residential programming. This leadership role ensures the delivery of high-quality clinical care , adherence to programmatic goals , and regulatory compliance, while providing direct support and supervision to residential staff. The Director will develop effective partnerships , foster team collaboration , and maintain a positive work environment aligned with the organization’s mission and values.

Required Qualifications:

• Valid NYS Driver’s License.
• 3 years of experience in behavioral health or a related field.
• At least 5 years of supervisory or management experience
• Proven ability to maintain high standards in program planning and performance .
• Qualified Health Professional (QHP) status.

Preferred Qualifications:

• CASAC certification.
• Bachelor’s Degree in Health/Human Services.
• Experience in developing and implementing new programs.
• Familiarity with community outreach, crisis response, and maintaining safety in the field.

Skills & Competencies:

• Proven leadership and management skills , including team supervision, coaching, and administration.
• Exceptional written and verbal communication skills, with the ability to engage effectively across diverse teams and stakeholders.
• Strong problem-solving, organizational, and time-management skills to navigate a fast-paced environment.
• Expertise in behavioral health systems and knowledge of local mental health and addiction recovery services .
• Proficiency in electronic health records (EHR) and Microsoft Office Suite for reporting and documentation.
• Ability to handle crises with professionalism , ensuring client and staff safety.

Key Responsibilities:

Program Leadership & Compliance:

• Develop and uphold standards of practice for program planning, implementation, and evaluation.
• Ensure adherence to clinical and regulatory guidelines in all aspects of the Part 820 Residential Program.
• Oversee the scheduling and facilitation of individual and group therapy sessions, as well as provider appointments.
• Ensure timely completion of daily, weekly, and monthly program tasks, including accurate documentation and reporting.
• Monitor and evaluate program success through performance tracking, statistical data, and measurable outcomes.

Staff Supervision & Development:

• Direct and supervise staff performance, training, and clinical development to enhance service delivery.
• Conduct weekly clinical supervision to ensure high standards of care and professional growth.
• Recruit, screen, and interview prospective staff members, fostering a positive work environment.
• Assess staff training needs and coordinate professional development initiatives.
• Provide structured onboarding and orientation for new hires, ensuring timely completion of training requirements.

Care Coordination & Community Engagement:

• Oversee care coordination workflows to ensure smooth transitions for residents.
• Develop and maintain strong relationships with community groups, referral sources, and service agencies.
• Represent FLACRA at management meetings, community events, and provider collaborations.
• Lead team-building activities and motivational staff engagement initiatives.

Operational Oversight & Crisis Management:

• Maintain and monitor staffing schedules, ensuring alignment between scheduled and actual hours worked.
• Participate in on-call rotation and respond appropriately to crisis situations to secure the well-being of clients and staff.
• Ensure electronic medical records (EHR) are maintained accurately and updated promptly.
• Lead and contribute to management meetings, offering insight into residential program development and strategic planning.

Performance Monitoring & Continuous Improvement:

• Conduct monthly program reviews to assess developments, achievements, and areas for growth.
• Implement quality assurance measures to enhance program effectiveness.
• Maintain required regulatory and agency-specific reports, ensuring accuracy and timeliness.

Why Join FLACRA?

At FLACRA, we are committed to empowering individuals on their journey to recovery through innovative programs and compassionate care. As the Director of Residential Services – Maxwell Hall, you will have the opportunity to lead impactful programs, drive positive change, and support clients in achieving stability and wellness. If you are a motivated leader passionate about behavioral health, addiction recovery, and community-based services, we encourage you to apply.

About Us:

Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region. Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services. We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.

At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect. We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.

Job Type: Full-time

Pay: $63,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Management: 1 year (Preferred)

License/Certification:

• New York State Drivers License (Required)

Ability to Relocate:

• Clifton Springs, NY 14432: Relocate before starting work (Required)

Work Location: In person

Salary : $63,000 - $66,000