What are the responsibilities and job description for the Service Advisor position at FLAG AUTOMOTIVE GROUP?
Job Details
Description
AUTOMOTIVE SERVICE ADVISOR
Are you a talented and experienced Service Advisor who totally enjoys the work…but the money is just not there? FLAG CHEVROLET is seeking the best of the best Service Advisors to become an integral member of our service team.
Our Grayslake/Gurnee location is situated in a hi-traffic area. Our customers expect the best and that’s what we give them!.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
Responsibilities
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, trainings, and educational classes as required
- Helps educate/train new staff members
- Performs other duties as assigned
