REC Customer Service Representative

Flagg-Rochelle Community Park District

Job Description: Customer Service Representative

The Flagg-Rochelle Community Park District is an Equal Opportunity Employer.

Phone: (815) 562-7813 802 Jones Road www.RochelleParkDistrict.org

Fax: (815) 562-5383 Rochelle, IL 61068

Department: Administration/Recreation

Reports To: Director of Recreation

Classification: Part Time, Non-Exempt, At-Will

Summary

Customer Service Representatives are responsible for acting as a liaison between customers and the Park District.

Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Must be able to

work nights and/or weekends as the needs of the District require.

Reports to and works under the immediate supervision of the Director of Recreation.

Qualifications

Graduate from High School; experience/training in computers required Excel, Word and Outlook.

Essential Functions

• Quality customer service!

• Knowledgeable about all aspects of the mission and services of the Flagg-Rochelle Park District

• Maintains/Manages payment and key pick-up and drop-off for rentals of facilities

• In charge of taking in payments, registrations and creating new households account through Rec Trac

• Process daily deposit forms

• Maintain file system for check copies.

• Prepare and send credit applications for new accounts, send tax exemption requests.

• Answer telephones; registers people for activities and programs.

• Monitors cleanliness of workspace and facility.

• Works to find ways to improve office procedures and efficiency.

• Maintains filing systems.

Marginal Functions

• Performs other duties as assigned by supervisor.

• The District encourages its employees to “take ownership” of the District. As such, it is the responsibility of

• Staff is expected to help with the successful implementation of programs, parks and services across program

areas and between departments.

Safety

• All Employees will be responsible for implementing the policies and procedures that pertain to safety and

health.

Psychological Considerations

• Should have ability to deal with other people in stressful situations; customer service.

Physiological Considerations

• Should be able to sit at least 80% of the day.
  

Flagg-Rochelle Community Park District

Job Description: Customer Service Representative

The Flagg-Rochelle Community Park District is an Equal Opportunity Employer.

Phone: (815) 562-7813 802 Jones Road www.RochelleParkDistrict.org

Fax: (815) 562-5383 Rochelle, IL 61068

Cognitive Considerations

• Should exhibit good communication and problem-solving abilities and good judgment in keeping with the

• Should be able to follow directions from supervisor and co-workers.

Hours & Wage Range

This position is a part-time position and shall be paid every two weeks with no benefits. The starting hourly wage

is minimum wage and the work hours are varied/flexible, but do require evening and weekend availability.

To Apply

Please send resume to:

Flagg-Rochelle Community Park District

Attn: Maureen Stevens

802 Jones Road

Rochelle, IL 61068

mstevens@rochelleparkdistrict.org