What are the responsibilities and job description for the Employee Services Specialist position at Flagger Force Traffic Control?
Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.
Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.
Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law.
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Flagger Force, an industry leader in traffic control, is currently hiring an Employee Services Specialist. This position will be based out of our Operations Services Center located in Hummelstown, PA.
The Employee Services Specialist position is primarily responsible for providing customer service to both internal and external customers, providing field employees with career support and corrective action, and supporting multiple corporate departments by acting as liaisons,
while
working
in accordance with company values,
vision,
and mission.
Primary Responsibilities:
- Maintain an understanding of operational workings to be readily available to assist employees and build rapport.
- Investigate employee issues promptly and escalate as needed.
- Build trust with field employees by following up with issues and providing accurate answers.
- Assist in discipline administration including monitoring attendance, coaching field employees and working closely with various leadership to resolve issues.
- Aide in data management tasks including attendance, time off requests, excuse documents, personnel and equipment records.
- Assist employees with various technology requests and escalate issues as needed.
- Act as liaison between field employees and Human Resources, Finance, Technology, Fleet and Risk departments.
- Perform special projects as needed or assigned.
- Work collaboratively with all OSC, field management, and corporate departments. Attend company orientation and/or training programs.
In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required.
- Medical, vision and dental insurance
- 401k w/company match
- Generous paid time off
- On-site fitness facility
- Paid holidays
- Health savings account
- Company paid benefits (long term disability and basic life/AD&D)
- Employee assistance program
- Tuition and education assistance
- Employee appreciation events
- Giving back to the communities we serve through paid volunteer time off
- Professional development opportunities
- High school diploma or equivalent ability to master internal systems.
- One (1) years experience with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.).
- Strong written and verbal skills.
- Ability to learn and master computer programs and operational procedures.
- Demonstrates ability to maintain a positive demeanor in stressful situations. Ability to positively influence people and achieve optimal outcomes
Preferred Education and Experience:
- Two (2) years customer service experience
