Operations Support Supervisor

Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.

Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law.

Flagger Force, an industry leader in traffic control, is currently hiring an Operations Support Supervisor . This position will be based in our operations services center, part of our interactive corporate campus in Hummelstown, PA.

The Operations Support Supervisor is primarily responsible for the oversight and management of the day-to-day operations of the Operations Support teams while acting in accordance with company values, vision and mission.

Schedule:

• Monday - Friday
5:00am - 2:00pm (some flexibility)

Primary Responsibilities:

• Manage workflow including creating and maintaining team schedule and delegating tasks.
• Work collaboratively with team lead to review employee performances and formulate personal professional development
• goals throughout the year, as opportunities arise.
• Ensure business deadlines, goals and objectives are met.
• Responsible to develop and deploy training and onboarding of new hires to ensure understanding of the role, and work with
• the team lead for initial follow up meetings for support.
• Establish performance metrics and employee/team goals.
• Display a strong attention to detail.
• Ensure the timely and accurate completion of reports.
• Set a continuous tone for quality and thoroughness.
• Demonstrate industry specific expertise.
• Monitor team interaction and utilize effective conflict resolution techniques.
• Ensure a timely and comprehensive hand off so as to set the oncoming shift up for success.
• Demonstrate curiosity and a mindset for process improvement, as well as how to relay objective findings or research with
• specific outcomes anticipated.
• Complete root cause analysis to identify issues, gaps in processes, and operational inefficiencies.
• Address issues with field employees and clients promptly and effectively.
• Oversee the creation, maintenance, and continuous review of department Standard Operating Procedures (SOPs).
• Inspect all aspects of dispatch are exercised with a strict adherence to safety.
• Possess an expansive knowledge base and a strong ability to solve problems; sometimes with limited time and resources.
• Provide feedback on team performance to senior management including recommendations for improvement.
• Work collaboratively with cross-functional departments to address critical business functions and/or issues.
• Support the growth, development and career progression of Response Shift Team direct reports including monthly
• performance reviews, coaching and performance reviews
Ability to maintain a consistent teamwork mentality.

What Flagger Force Offers:

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

• Associates Degree in Business Administration or related field
• Advanced knowledge in common office programs and applications
• Business Process Improvement
• Problem Solving
• Demonstrate a sense of urgency, accountability, and quick decision making in a fast-paced environment.
• (3) Three-Five (5) years’ leadership experience in a customer service environment
• Strong written and verbal communication skills
• Analytical, reasoning and problem-solving skills
• Ability to multi-task and manage time effectively
• Computer skills and strong knowledge of organizational programs and applications.
Leadership and team development skills

Preferred Education and Experience:

• Bachelor’s degree in Business Administration or related field; or equivalent experience