What are the responsibilities and job description for the Quality Professional position at Flagger Force Traffic Control?
Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.
Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.
Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law.
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Flagger Force , an industry leader in traffic control, is currently hiring a Quality Professional . This position will work out of our Hummelstown, PA location.
Job Summary:
The Quality Professional is responsible for monitoring and maintaining vehicle dash camera systems within and around vehicles to ensure the safety and protection of assets, passengers, and property. Provide real-time monitoring of cameras installed in vehicles to review videos, risky behaviors, conduct investigations, reporting and auditing of information within the system. They play a critical role in ensuring the safety and security of vehicles and passengers. This role will also provide support to other departments through trending data analysis, report generation and product/process research.
Duties/Responsibilities:
· Monitoring systems: continuously monitor vehicle dash cameras and review subsequent footage to identify driving behaviors both positive and negative.
· Communication: Maintain effective communication with Field Operations and Risk teams.
· Documentation: Compiling and reporting based on metrics provided through the system.
· Technical Expertise: Familiarity with dash camera systems, GPS tracking, and communication devices to troubleshoot and resolve technical issues.
· Security Policy Adherence: Adhere to company security policies and procedures, ensuring compliance with regulations and best practices.
· Training: Stay updated on dash camera technologies and attend training sessions to improve skills and knowledge.
· Incident Reporting: Reviewing, auditing and providing reporting of incidents.
· Supporting: provide data analysis, research and KPIs
· In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform other duties and functions as required from time to time.
- Medical, vision and dental insurance
- 401k w/company match
- Generous paid time off
- Paid holidays
- Health savings account
- Company paid benefits (long term disability and basic life/AD&D)
- Employee assistance program
- Tuition and education assistance
- Employee appreciation events
- Giving back to the communities we serve through paid volunteer time off
- Professional development opportunities
Required Skills/Abilities:
· Knowledge of dash camera systems.
· Strong attention to detail and the ability to remain vigilant during extended periods of monitoring.
· Effective communication skills and the ability to stay calm under pressure.
· Ability to work independently or as part of a team.
· Knowledge of Microsoft Office products (Word, PowerPoint, Excel)
· The role may require extended periods of sitting and monitoring screens
Education and Experience:
· High school diploma or equivalent; or experience in a related field is a plus
Preferred Education and Experience:
· Bachelor's or associate Degree
· Thorough knowledge of Microsoft Excel for the purpose of data analysis
· Experience with Vehicle video/telematics solutions
