Quality Professional

Job Summary:

The Quality Professional is responsible for monitoring and maintaining vehicle dash camera systems within and around vehicles to ensure the safety and protection of assets, passengers, and property. Provide real-time monitoring of cameras installed in vehicles to review videos, risky behaviors, conduct investigations, reporting and auditing of information within the system. They play a critical role in ensuring the safety and security of vehicles and passengers. This role will also provide support to other departments through trending data analysis, report generation and product/process research.

Duties/Responsibilities:

·         Monitoring systems: continuously monitor vehicle dash cameras and review subsequent footage to identify driving behaviors both positive and negative.

·   Communication: Maintain effective communication with Field Operations and Risk teams.

·      Documentation: Compiling and reporting based on metrics provided through the system.

·  Technical Expertise: Familiarity with dash camera systems, GPS tracking, and communication devices to troubleshoot and resolve technical issues.

·    Security Policy Adherence: Adhere to company security policies and procedures, ensuring compliance with regulations and best practices.

·  Training: Stay updated on dash camera technologies and attend training sessions to improve skills and knowledge.

·     Incident Reporting: Reviewing, auditing and providing reporting of incidents.

·     Supporting: provide data analysis, research and KPIs

·    In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform other duties and functions as required from time to time.