What are the responsibilities and job description for the Circulation Specialist position at Flagler College?
The Circulation Specialist is responsible for supporting the daily operations and activities of the Proctor Library Circulation Department. The Circulation Specialist will work under the leadership and guidance of the Access Services Librarian to provide professional and friendly customer service to all users of the Proctor Library and its services and ensure that library services and collections are accessible to the Flagler College community. Serve as the primary library contact during the late-night shift. Regular hours are Sunday-Thursday, 3:30 pm – 12 am with a half hour break.
- RESPONSIBILITIES: ESSENTIAL FUNCTIONS:
- Works until 2am during extended hours during finals week of each semester
Serve as the primary library contact during the late-night shift. Regular hours are Sunday-Thursday, 3:30 pm – 12 am with a half hour break.
Performs circulation transactions of library materials and educates users about library services, policies, and procedures
Troubleshoots and resolves patron problems using knowledge base, available resources, policies, and ethical judgment
Trains, supervises and coordinates student employees assigned to the Circulation Department
Performs sorting, shelving, straightening, shelf-reading and pulling of books and participates in shifting and collection measurement and other stacks work
Opens\Closes the Proctor Library as needed, following proper procedures
Processes materials for course reserves using automated library system
Leads the interlibrary loan (ILL) services of the Proctor Library though lending and borrowing books, periodical articles and other ILL materials to/from other academic, public or special libraries
Maintains ILL statistics and files
Processes periodicals and\or assists with account reconciliation as needed
Maintains daily building usage statistics
Works evening, weekend and/or extended hours during finals periods as required by the Director of Library Services
QUALIFICATIONS: MINIMUM QUALIFICATIONS
Bachelor’s degree
Proficiency with Microsoft Office
Punctual and Dependable
One year of customer service experience
PREFERRED QUALIFICATIONS
Ability to learn and effectively use library management systems and interlibrary loan software.
Excellent time management skills and the ability to balance multiple tasks
Familiarity with library classification systems (e.g., Library of Congress or Dewey Decimal).
Ability to troubleshoot basic technology issues related to library systems and user access.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time and occasionally walking and standing.
Climbing, walking, crouching, repetitive motions, and ability to communicate appropriately with students, faculty and staff.
EXPECTATIONS OF ALL EMPLOYEES
Flagler College pursues its institutional goals based upon a Service Philosophy and Service Standards. An employee’s job performance must support and exhibit the College’s Service Standards by being:
Courteous – Treat everyone with dignity and respect. Act in a friendly manner – “Greet with a smile”. Make eye contact during conversations. Be helpful when help is called for. Present your best and professional self. Give individual attention/Focus your attention on the person speaking to you.
Responsive – Act in a timely manner. Assure the information you provide is accurate. Acknowledge when action is called for. Determine appropriate follow through. Show empathy towards others. Ensure that a caller is connected with a person who can provide assistance.
Accessible – Ensure there is a means by which you can be contacted and respond promptly to messages. Be available – make time for others. Be approachable and open-minded. Be reliable – always follow through with your commitments. Accommodate those who have special needs.
Collaborative – Be knowledgeable about the College and have an understanding of all departments. Work together to accomplish goals. Be efficient in your work performance. Share information between offices and departments. Take the initiative and be proactive. Communicate appropriately and professionally. Have a cooperative attitude. Be student-focused.
Non-Discrimination Statement: Flagler College is committed to diversity, inclusion and pursuit of a higher education with adherence to high ethical standards. It is the policy of Flagler College not to discriminate in admission, treatment, or access to, or employment in, its programs or activities on the basis of race, color, gender, religion, national origin, age, disability, marital status, familial status, sexual orientation, gender identity or expression, or any other protected characteristic.
Bachelor’s degree
Proficiency with Microsoft Office
Punctual and Dependable
One year of customer service experience
PREFERRED QUALIFICATIONS
Ability to learn and effectively use library management systems and interlibrary loan software.
Excellent time management skills and the ability to balance multiple tasks
Familiarity with library classification systems (e.g., Library of Congress or Dewey Decimal).
Ability to troubleshoot basic technology issues related to library systems and user access.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time and occasionally walking and standing.
Climbing, walking, crouching, repetitive motions, and ability to communicate appropriately with students, faculty and staff.
EXPECTATIONS OF ALL EMPLOYEES
Flagler College pursues its institutional goals based upon a Service Philosophy and Service Standards. An employee’s job performance must support and exhibit the College’s Service Standards by being:
Courteous – Treat everyone with dignity and respect. Act in a friendly manner – “Greet with a smile”. Make eye contact during conversations. Be helpful when help is called for. Present your best and professional self. Give individual attention/Focus your attention on the person speaking to you.
Responsive – Act in a timely manner. Assure the information you provide is accurate. Acknowledge when action is called for. Determine appropriate follow through. Show empathy towards others. Ensure that a caller is connected with a person who can provide assistance.
Accessible – Ensure there is a means by which you can be contacted and respond promptly to messages. Be available – make time for others. Be approachable and open-minded. Be reliable – always follow through with your commitments. Accommodate those who have special needs.
Collaborative – Be knowledgeable about the College and have an understanding of all departments. Work together to accomplish goals. Be efficient in your work performance. Share information between offices and departments. Take the initiative and be proactive. Communicate appropriately and professionally. Have a cooperative attitude. Be student-focused.
Non-Discrimination Statement: Flagler College is committed to diversity, inclusion and pursuit of a higher education with adherence to high ethical standards. It is the policy of Flagler College not to discriminate in admission, treatment, or access to, or employment in, its programs or activities on the basis of race, color, gender, religion, national origin, age, disability, marital status, familial status, sexual orientation, gender identity or expression, or any other protected characteristic.
