What are the responsibilities and job description for the Financial Aid Counselor position at Flagler College?
The Financial Aid Counselor advises students and parents on all matters pertaining to the financial aid program and assists with the administration of financial aid awarding
RESPONSIBILITIES: Responsibilities Include:
Counsels assigned students and their parents on financial aid matters, including application for federal, state, and institutional aid; application for scholarships, and application for loans.
Evaluates students financial aid documents for completeness and accuracy, ensuring that federal, state, and institutional eligibility and application requirements are met.
Determines financial aid awards, including federal, state, and institutional financial aid awards in compliance with federal, state, and institutional policy, regulation, and law.
Performs regular review of incomplete files and corresponds with students and families regarding the forms and information required to complete the students file.
Corresponds with students and families regarding the financial aid Award Letter, award acceptance, renewal requirements, and application completion
Coordinates closely with the Business Office regarding student aid, student balances, and payment issues.
Performs evaluation of student eligibility in accordance with financial aid renewal requirements, and works in conjunction with the Registrars Office to review eligibility issues pertaining to grades and hours.
Participates in College events to provide information on financial aid matters to the local community including students, prospective students, parents, high school personnel, and other organizations
Organizes documents and maintains student financial aid records via both physical file and via enterprise software.
Additional Responsibilities:
Counsels assigned students and their parents on financial aid matters, including application for federal, state, and institutional aid; application for scholarships, and application for loans.
Evaluates students financial aid documents for completeness and accuracy, ensuring that federal, state, and institutional eligibility and application requirements are met.
Determines financial aid awards, including federal, state, and institutional financial aid awards in compliance with federal, state, and institutional policy, regulation, and law.
Performs regular review of incomplete files and corresponds with students and families regarding the forms and information required to complete the students file.
Corresponds with students and families regarding the financial aid Award Letter, award acceptance, renewal requirements, and application completion
Coordinates closely with the Business Office regarding student aid, student balances, and payment issues.
Performs evaluation of student eligibility in accordance with financial aid renewal requirements, and works in conjunction with the Registrars Office to review eligibility issues pertaining to grades and hours.
Participates in College events to provide information on financial aid matters to the local community including students, prospective students, parents, high school personnel, and other organizations
Organizes documents and maintains student financial aid records via both physical file and via enterprise software.
Additional Responsibilities:
- Perform duties tasks as prescribed by the Director and Associate Director of Financial Aid
QUALIFICATIONS: Qualifications Include:
Bachelors Degree or equivalent required (An acceptable equivalent is an AA degree plus a minimum of 2 years of professional office experience.)
Preferred Knowledge and Skills:
Effective and professional communication skills both verbally and in writing
Possess patience and empathy for students and parents by remaining congenial and respectful under stressful conditions while treating others with dignity and respect
Student-focused and collaborative, a cooperative attitude
Responsive an accessible by responding promptly with appropriate follow through
Analytical skills for the review of documents and student files
Computer skills and experience in data entry
Proficiency in mathematics
Organizational skills and accurate record keeping/data entry
Ability to multi-task and work in an environment with frequent interruptions
Prior financial aid experience
Working Conditions and Physical Requirements:
Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time and occasionally walking and standing.
Climbing, walking, crouching, repetitive motions, and ability to communicate appropriately with students/colleagues.
Expectations of all Employees:
Flagler College pursues its institutional goals based upon a Service Philosophy and Service Standards. An employee’s job performance must support and exhibit the College’s Service Standards by being:
Courteous – Treat everyone with dignity and respect. Act in a friendly manner – “Greet with a smile”. Make eye contact during conversations. Be helpful when help is called for. Present your best and professional self. Give individual attention/Focus your attention on the person speaking to you.
Responsive – Act in a timely manner. Assure the information you provide is accurate. Acknowledge when action is called for. Determine appropriate follow through. Show empathy towards others. Ensure that a caller is connected with a person who can provide assistance.
Accessible – Ensure there is a means by which you can be contacted and respond promptly to messages. Be available – make time for others. Be approachable and open-minded. Be reliable – always follow through with your commitments. Accommodate those who have special needs.
Collaborative – Be knowledgeable about the College and have an understanding of all departments. Work together to accomplish goals. Be efficient in your work performance. Share information between offices and departments. Take the initiative and be proactive. Communicate appropriately and professionally. Have a cooperative attitude. Be student-focused.
Non-Discrimination Statement: Flagler College is committed to diversity, inclusion and pursuit of a higher education with adherence to high ethical standards. It is the policy of Flagler College not to discriminate in admission, treatment, or access to, or employment in, its programs or activities on the basis of race, color, gender, religion, national origin, age, disability, marital status, familial status, sexual orientation, gender identity or expression, or any other protected characteristic.
Bachelors Degree or equivalent required (An acceptable equivalent is an AA degree plus a minimum of 2 years of professional office experience.)
Preferred Knowledge and Skills:
Effective and professional communication skills both verbally and in writing
Possess patience and empathy for students and parents by remaining congenial and respectful under stressful conditions while treating others with dignity and respect
Student-focused and collaborative, a cooperative attitude
Responsive an accessible by responding promptly with appropriate follow through
Analytical skills for the review of documents and student files
Computer skills and experience in data entry
Proficiency in mathematics
Organizational skills and accurate record keeping/data entry
Ability to multi-task and work in an environment with frequent interruptions
Prior financial aid experience
Working Conditions and Physical Requirements:
Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time and occasionally walking and standing.
Climbing, walking, crouching, repetitive motions, and ability to communicate appropriately with students/colleagues.
Expectations of all Employees:
Flagler College pursues its institutional goals based upon a Service Philosophy and Service Standards. An employee’s job performance must support and exhibit the College’s Service Standards by being:
Courteous – Treat everyone with dignity and respect. Act in a friendly manner – “Greet with a smile”. Make eye contact during conversations. Be helpful when help is called for. Present your best and professional self. Give individual attention/Focus your attention on the person speaking to you.
Responsive – Act in a timely manner. Assure the information you provide is accurate. Acknowledge when action is called for. Determine appropriate follow through. Show empathy towards others. Ensure that a caller is connected with a person who can provide assistance.
Accessible – Ensure there is a means by which you can be contacted and respond promptly to messages. Be available – make time for others. Be approachable and open-minded. Be reliable – always follow through with your commitments. Accommodate those who have special needs.
Collaborative – Be knowledgeable about the College and have an understanding of all departments. Work together to accomplish goals. Be efficient in your work performance. Share information between offices and departments. Take the initiative and be proactive. Communicate appropriately and professionally. Have a cooperative attitude. Be student-focused.
Non-Discrimination Statement: Flagler College is committed to diversity, inclusion and pursuit of a higher education with adherence to high ethical standards. It is the policy of Flagler College not to discriminate in admission, treatment, or access to, or employment in, its programs or activities on the basis of race, color, gender, religion, national origin, age, disability, marital status, familial status, sexual orientation, gender identity or expression, or any other protected characteristic.
