What are the responsibilities and job description for the Site Manager position at Flagship Carwash?

Flagship Car Wash is hiring Great People! We currently operate 41 sites in the D.C., Maryland, Virginia area and have plans for continuous expansion. Flagship a Spotless Brands Company, is one of the fastest growing and largest car wash platforms in the United States.

Reporting to the District Manager, the Site Manager is responsible for providing team leadership and support to Assistant Site Manager and Associates. In this role, the Site Manager will assist in overseeing daily operations including managing staff, responding to customer complaints, maintaining equipment and facilities, maintaining inventory. The site manager will operate tunnel car wash safely, swiftly, and effectively. Additionally, the Site Manager has an integral role in providing excellent customer service. Must have the ability to work flexible hours including overtime, holidays and weekends, and be "on call".

Essential Functions (Other Duties as Assigned)

Operations Management

Responsible for all financial accounting, including daily reconciliation of cash and maintaining statistical and financial records
Ensure team members understand job responsibilities and demonstrate proficiency in all tasks.
Become an active member of the local community by participating in community organizations.
Back up and fill open shifts, at times with little to no notice.
Maintaining accountability and controls of the car wash site to include deposits, inventory, cashier machine functionality, discount codes, etc.)
Works cross functionally with Accounting, Payroll / HR, Marketing and other departments to ensure the success of the operation.
Ensures that daily opening and closing procedures are being followed.
Learns and understands the business performance data and applies it to daily operations and decisions to increase productivity and sales.
Responds accurately and on time to all administrative duties and deadlines, including employee scheduling, accounting / banking, purchasing / inventory, etc.
Oversees the location's budget and reaches established goals. Assists with business development in the area.
Manages the security of the facility. Timely reports on potential breaches in security, controls and / or processes. Exhibit respectful communication with all customers and team members.
Track Crew Member hours in order to avoid overtime status.
Other duties as assigned

People Management

Works with HR and DM to recruit and hiring. Ensures that new associates are fully on-boarded and trained on company policy and procedure, as well as operational functions and efficiencies

Handles employee conflicts through listening and applying a fair and consistent approach in accordance with company policy and procedures

Works with HR in relation to disciplinary action of employees and termination

Performs performance evaluations in a timely, fact-based and fair manner. Ensures all employees receive regular performance feedback.

Creates team and individual sales and operational competitions to assist employees in achieving personal performance and financial goals

Customer Service

Builds brand loyalty by establishing a trusting relationship with customers by meeting their expectations and acting with integrity.

At all times, provides and demonstrates excellent customer service that is expected of all car wash associates

Presents a warm, friendly, knowledgeable, and professional image to customers

Proficiently and professionally handles all escalated customer complaints, referring only the most complicated issues to the next level of management.

Facility Maintenance

Maintains location's facility including - cleanliness, equipment maintenance / repair, chemical care, quality of wash service, etc. Manages vendor relationships.

Ensures the proper safety and operational training to new associates and on an on-going basis to ensure compliance and continuous improvement.

Ensures proper usage of PPE, and maintains an inventory

Oversees the uniform policy / process

Auto Cleaning and Detailing

Perform the duties of a Car Wash Associate as needed

Qualifications

High school diploma or equivalent

Minimum 2-5 years of a management role in a car wash or other customer focused retail establishment t

Ability to demonstrate leadership through personal behavior

Knowledge of company policies and procedures and ability to communicate effectively

Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages with an ability to learn and interpret P&L statements

Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.

Must be able to make decisions guided by company policies, procedures and precedence. Refers non-standard problems to a higher level of management.

Proficiency in Microsoft Office, specifically Word and Excel. Previous experience with a point of sale system desired.

Bi-lingual (Spanish) a plus in many locations

Willingness to travel up to 25%

Physical Requirements :

Must be able to stand for long periods of time; Frequently required to walk, often on uneven and / or wet surfaces

Must be able to use a computer and several technology solutions

Ability to work outdoors and be efficient in all weather conditions

Frequent stooping, crouching, bending; constant uses of fingers, hands and arms

Frequent twisting, carrying, reaching, pushing and pulling

Occasional ascending and descending a ladder

Noise levels will be moderate to loud

Must occasionally be able to lift up to 50 pounds

Some local travel by vehicle may be required

This position regularly works an average of 50 hours per week and occasionally attends meetings during and after hours, and weekends

Spotless Brands and its affiliate brands comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact the company Human Resources department.

Spotless Brands and its affiliate brands are an Equal Employment Opportunity (EEO) employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

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