What are the responsibilities and job description for the CSR - Customer Service Representative position at FlagShooter Inc.?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, handling inquiries, and ensuring a positive customer experience. This role requires strong communication skills, the ability to analyze customer needs, and a collaborative approach to problem-solving. If you are passionate about client services and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Communicate effectively with customers via phone and email, ensuring clarity and professionalism in all interactions.
- Conduct outbound calling to follow up on inquiries and provide information about products or services.
- Utilize office tools and software to manage customer accounts and document interactions accurately.
- Demonstrate excellent phone etiquette while addressing customer concerns and inquiries promptly.
- Assist in cash handling processes as needed, ensuring accuracy in transactions.
- Collaborate with sales teams to provide support and enhance the overall customer experience.
- Analyze customer feedback and data to identify trends and areas for improvement in service delivery.
- Maintain a high level of product knowledge to effectively assist customers with their needs.
Experience
- Previous experience in a call center or customer service environment is preferred.
- Strong verbal communication skills in English are essential for effective interaction with clients.
- Familiarity with cash handling procedures is a plus.
- Proven ability to work collaboratively within a team setting while also being self-motivated.
- Experience in analyzing customer data or feedback is beneficial for identifying service improvement opportunities.
Join us as we strive to deliver outstanding customer service and build lasting relationships with our clients!
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21 - $24