Patient Services Representative (PSR)

Description

JOIN OUR AMAZING PATIENT SERVICE TEAM - WE ARE A GROWING PRACTICE 

 Job Type: Full-time (or will consider part-time for a 2-yr commitment) 

Monday - Friday, 7:55 a.m. - 5 p.m. * early/late days are available

STARTING Pay: $18.00 - $21.00 per hour DOE, with merit increase potential every February

We are looking for a phone PSR who has leadership qualities and long-term leadership potential   

About us

Since 1978, Flagstaff Bone and Joint has thrived as a successful private, physician-owned orthopedic and spine practice in the heart of Flagstaff. Our goal is to always respect patients' time and money while fostering a culture of excellence. FBJ's standards for quality are held very high. We are customer-centric, collaborative, and fast-paced, and our teams enjoy a positive employee culture where they can build growth and skills to further their careers in healthcare. Our employees are our greatest asset and we hope you consider joining our fun and dedicated team!
 

Our work culture includes: 

• Fun, engaging, ambitious team environment
• Modern and beautiful office setting
• Growth and professional development opportunities
• Regular social events
• On-the-job training
• High employee satisfaction 
• Caring, compassionate and transparent leadership 
•  Over 100 employees on the FBJ team!  

 Responsibilities include:

• Serving as one of the most valuable members of the FBJ team - you are a patient's FIRST IMPRESSION of us
• Fast learning and retention of healthcare industry knowledge, i.e. medical terminology, services, anatomy, insurance, authorizations, EMRs, and more. 
• Heavy phone use, answering a multi-line phone as the first point of contact for the clinic
• Cross-training in front office reception greeting patients, and checking them in and out for appointments
• Answering a multi-line phone and serving as the first point of contact for patients
• Field a variety of inquiries, requests, and conversations with patients
• Schedule patient appointments for a multi-provider practice
• Assist with and/or relay patient requests/questions to clinical staff
• Monitor provider schedules to ensure scheduling accuracy
• Perform various admin duties such as processing referrals, medical records, and test results 
• Other administrative projects/duties as directed

Requirements

Position Requirements and Preferences: 

• General understanding of outpatient services, patient flow, and general healthcare business
• Medical office and billing/insurance verification experience preferable
• Exceptional customer service skills
• Able to handle a high volume of phone calls with daily targets
• Must believe in a patient-centered approach
• Outstanding teamwork attitude
• Excellent interpersonal and communication skills
• Learn and work at an efficient and fast pace
• Must be self-motivated, with a great personality, fun to be around, and engaging on the phone 

 FBJ offers the following benefit programs (for full-time employees):

• Medical Insurance – Blue Cross Blue Shield of AZ (must work 30 hrs / week or more)    
• Health Savings Account (H.S.A.) 
• Voluntary Dental Insurance  
• Voluntary Vision Insurance  
• Telehealth medical care through BCBS 
• Voluntary Life Insurance  
• Group life insurance in the amount of $50,000   
• Voluntary Short-Term Disability  
• 401k & 401k ROTH Retirement plan with Pension Plan  * After 1 year 
• Eight paid days off for holidays (after 90-day Introductory Period)  
• Paid Time Off: 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date  

Notes about our benefit programs: 

• Medical benefits begin the first of the month following 60 days  
• Paid Time Off (PTO) begins after 90-day Introductory Period   
• Annually, FBJ contributes the equivalent of $448 monthly to each employee’s medical insurance premium to offset the cost  
• FBJ contributes the entire premium for $50k of group term life insurance  
• $40 clothing allowance to help you purchase office attire or scrubs (for approved depts. only) 
• $350 credit to be used at FBJ, if you or your family needs care with us  
• Positions working less then 40 hrs / week will have pro-rated PTO amounts
• Finalization of hiring is contingent on a clear background check. 

Group Information- Flagstaff Bone and Joint, PLLC: 

• We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978. 
• Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service.
• We have a competent team of staff with a supportive atmosphere and brand-new clinic and ambulatory surgical center facilities. 
• We have several Arizona clinic locations: Cottonwood, Flagstaff and Kingman. 
• Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy. FBJ Core Ideology: Always respect patients’ time and money while fostering a culture of excellence.
• 100  employees (awesome employees)

Salary : $18 - $21