Operations Generalist - Government Banking

Administrate Department Operations including CDARS and ICS Investment Processes, Providing Client Support, and Preparation of Required Department Reports – including the following :   support GB Sales Analysts and other team members with client and non-client related items often requiring interaction directly with clients, and assist with any elevated client or department issues. Monitor and verify all daily work and processes completed by department staff for accuracy and completeness.  Prepare daily, weekly, month-end and annual department reports including KPI tracking, to assist department manager in determining outcomes of department. These includes rate and service charge analysis. In addition, handle all CDARS and ICS client investments, processes and weekly / monthly reporting.

Department Compliance and Audit Requirements, including Creating and Maintaining Department Processes / Procedures – Establish, maintain, and inform the team of all department processes, procedures and guidelines within the Government Banking group.  This encompasses the department’s operational processes and functions, includes oversight of annual audit and quarterly compliance reviews.  Ongoing monitoring of products, policies, and procedures to ensure regulatory compliance.  Regular on-going meetings and completion of compliance documents associated with business continuity, RSA, records retention, Enterprise Risk Management, BSA, and other compliance requirements that are identified.

Administrative and Special Projects – Order business supplies and client giveaways items, create material for and coordinate client mailings, facilitate administrative items required by the department and / or the department director.  Create association PowerPoint presentations, county association membership rosters, and additional documents as required by relationship managers or business unit manager.

Assist with Salesforce maintenance and training.  Working with the department manager and relationship managers, coordinate and organize client related events including sporting events, conference planning, concerts, special events, and anything related to Government Banking client entertainment.  Act as liaison with marketing department on requests for new marketing material, updates / revisions to existing marketing materials, support updates to website and any other business unit initiatives that would require the assistance of the marketing team.

Required Qualifications

• 1 -3 years of experience working with clients and internal bank departments on daily basis, both face-to-face and via telephone
• Education level required : Undergraduate Degree (4 years or equivalent)
• Proven ability to oversee department processes and procedures.
• Understanding of standard bank processes, including but not limited to, retail banking practices, account and analysis statement understanding and interpretation, general banking procedures, and core banking requirements of clients.
• Strong project and process management skills with ability to manage multiple projects of competing priorities simultaneously.
• Robust verbal and written communication skills.
• Ability to work effectively with all levels of an organization.
• Solid interpersonal, problem solving, conflict resolution and team building skills.
• Extensive customer service experience with the ability to bring together both the best interests of the client and the Bank.
• Proficient in Microsoft applications including Word, Excel and PowerPoint along with email applications.

Preferred Qualifications

• Knowledge of banking regulatory, compliance and audit requirements and reporting, preferred.
• Public Sector client experience, preferred.
• Treasury Management experience, preferred.

Flagstar is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, or national origin.

Salary : $21 - $27