Business Contact/Operations Manager

Job Summary:
We are seeking an experienced and dedicated Business Contact (BC) / Operations Manager to lead our FedEx Ground operations in Topeka, Kansas. The ideal candidate will have a strong background in logistics, team management, and operational oversight within the FedEx Ground network.

Key Responsibilities:

• Oversee daily pickup and delivery operations, ensuring all routes are efficiently staffed and deliveries meet FedEx service standards.
• Manage a team of delivery drivers and coordinate with support staff, including hiring, training, performance evaluation, and, when necessary, disciplinary actions.
• Utilize FedEx Route Optimization (FRO) to create and adjust delivery routes for optimal efficiency.
• Ensure all operations comply with DOT regulations and FedEx safety standards. Conduct regular safety meetings and training sessions.
• Coordinate vehicle maintenance schedules to ensure all delivery vehicles are in safe and operational condition, maintain accurate records of service.
• Act as the primary liaison between drivers, management, and FedEx Ground terminal staff. Address and resolve any operational issues promptly.
• Manage payroll, maintain accurate records, handle disputes, and oversee other administrative tasks as required.
• Handle station paperwork and attend terminal meetings as required.
• Track and make report on missing packages and customer complaints. ​

Qualifications:

• Previous experience as a FedEx Ground Business Contact or Operations Manager is strongly preferred.
• Proficiency in FedEx Route Optimization (DRO) and GroundCloud systems.
• Strong leadership and organizational skills with the ability to motivate and manage a team effectively.
• Excellent communication skills to build team morale and address operational challenges.
• Problem-solving abilities to make informed decisions quickly and efficiently.
• Valid driver's license with a clean driving record. Must be approved and maintain a driver status with FedEx.
• Ability to pass a background check, drug screening, and DOT physical examination.

Benefits:

• Pay depending on experience
• Potential for performance-based bonuses.
• Health, dental, and vision insurance options.
• Paid time off.
• Opportunities for professional development and advancement within the company.

Preferred Attributes:

• Ability to make quick decisions and solve problems effectively.
• Experience in employee coaching and development.
• Familiarity with vehicle maintenance coordination.
• Positive attitude to build and maintain team morale.
• Ability to delegate and supervise subordinate leaders.
• Excellent verbal and written communications.

Schedule:
This role requires flexibility, including early morning start times, long hours, and weekend availability as needed.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Business Contact/Assistant/Lead Driver: 1 year (Preferred)
• vehicle maintenance: 1 year (Preferred)
• delivery driver: 2 years (Preferred)

Ability to Commute:

• Topeka, KS 66619 (Required)

Ability to Relocate:

• Topeka, KS 66619: Relocate before starting work (Preferred)

Work Location: In person

Salary : $55,000 - $75,000