IT Technician and Junior Systems Administrator

IT Technician and Junior Systems Administrator

Responsibilities:

• Provide technical assistance to employees, troubleshoot hardware and software issues, and ensure the smooth operation of POS systems and other IT equipment.

• Maintain and update systems, managing both day-to-day technical support and IT infrastructure needs across multiple locations.

• Oversee IT projects, including system upgrades, software implementations, and infrastructure expansion, ensuring that projects meet established timelines and budgets.

• Manage vendor relationships, coordinating with external partners to achieve project goals and support ongoing IT operations.

• Additional duties assigned, as needed.

Skills:

• Strong technical troubleshooting and customer service skills, with expertise in POS systems and software management.

• Proven project management skills, including budgeting, timeline management, and effective communication.

• Vendor management and the ability to coordinate across multiple locations to support IT needs and strategic initiatives.

• Basic Hardware Components Knowledge: Familiarity with the core components of a PC

• Peripheral Devices: Troubleshooting issues related to external devices like printers, scanners, USB devices, monitors, etc.

• Application Errors: Identifying and resolving common software issues, such as crashes, freezing, or installation errors. This could involve checking event logs, updating software, or repairing/reinstalling the program.

• Network Connectivity Issues: Diagnosing issues with network adapters, routers, switches, and troubleshooting connectivity problems (e.g., no internet connection, slow speeds, Wi-Fi issues).

Why Work With Us?

• Competitive Pay: Starting pay between $25.00/hr depending on experience

• Schedule: Monday - Friday (Weekends and On-Call, as needed.)

• Bonus Opportunities: Industry leading individual and company performance bonus opportunities to discuss in person (monthly and quarterly)

• Company Truck: Take it home with fuel and maintenance covered at company expense

• Growth Opportunities: We promote from within; we don’t just say it; ask the leaders at any of our sites!

• Outdoor Work: If you like working in the fresh air (winter or summer), this career is for you!

• Exceptional Benefits: We take care of our team! Check out the benefits below to see how we are becoming one of the “Top Workplaces” in Richmond, VA.

• Health & Wellness Benefits: 90% of your monthly insurance premiums are covered for Medical, Dental, and Vision coverage.
• Aflac Supplemental Benefits: Critical Illness, Hospital, Accident, Short Term Disability, etc.
• Working Advantage Discount Program: Discounts on hotels/flights/cars, and more.
• Employee Recognition Opportunities: Recognize employee achievements during meetings or through company newsletters.
• Employee Referral Program: Earn up to $300 when we hire your referral/s.
• Learning & Development Resources: Ongoing Training & Development; Become a Leader!
• Technology & Tools: User-friendly app for self-service processes (i.e. scheduling, pay tracking); We supply all of the tools required for the position.
• Mental Health & Wellness Support: up to (5) Free Counseling Sessions per year.
• Social Responsibility: Volunteer Opportunities with local partnerships (VCU, Flying Squirrels, etc).
• Financial Wellness: 401K with up to 3% company match
• Paid Time Off (PTO): Life happens; use after you accrue!
• Paid Training: Any required training covered and paid for (including travel)
• Free Employee Assistance Program
• Free Life Insurance Coverage ($10k)
• Free Uniform Shirts
• Free Ultimate Car Washes

Education and Certifications:

• Bachelor’s degree in computer science, information technology, or related field (or equivalent experience).

Technical Skills:

• Basic knowledge of server administration, including setup, configuration, and maintenance.

• Familiarity with virtualization technologies

• Understanding of networking concepts, including VLANs, firewalls, and VPNs.

• Experience with Active Directory, user account management, and group policies.

• Basic scripting skills for automation tasks.

Soft Skills:

• Strong attention to detail and organizational skills.

• Effective communication to interact with team members and end-users.

• Adaptability to learn new technologies quickly.

• Ability to work in a fast-paced environment.

Experience:

• 1-3 years of experience in a system administration or IT support role preferred.