What are the responsibilities and job description for the Customer Support Specialist position at FLANDERS Inc.?
Who We Are :
FLANDERS is a world leader in renewing machines for heavy industry, specializing in the largest and most intricate applications. Our expertise encompasses distributing, servicing, repairing, designing, and manufacturing electric rotating machines. Additionally, we take pride in offering cutting-edge AI-powered condition-based monitoring, customized controls, seamless systems integration, and advanced automation solutions.
What We Are Looking For :
We are looking for a Customer Support Specialist to join our team in our Evansville, Indiana or Carmel, Indiana location!
What You Will Do :
The Customer Support Specialist position will serve a critical role in correctly processing of Purchase Orders (customer orders, jobs, projects, and SROs) and documentation for proper processing of orders through to shipment end user.
Key Responsibilities
Receive, process, and accept incoming POs in the system. Download POs as needed from
customer portals.
Manage the new customer setup process by collecting the appropriate information.
Maintain terms established in MSAs and SPAs.
Verify that orders meet all required criteria (price, lead time, validity, payment terms, customer
information, etc.).
Track jobs for invoicing and milestone payments.
Provide timely and up to date information to customers and internal team members.
Handle incoming and outgoing sales-related correspondence and emails.
Identify and resolve problems efficiently and escalate when needed.
Maintain necessary order-related documentation, while ensuring compliance with applicable policies and agreements.
Collaborate with internal departments to address customer needs and inquiries effectively.
Submit and track warranty and concessions.
Identify process improvement opportunities and assist in their implementation if approved.
What You Need :
At least 3-5 years of relevant experience
Strong communication and organizational skills
Ability to adapt to changes within the organization
High attention to detail
Provide excellent customer service
Experience in sales-related processes
Experience with ERP systems and Microsoft Office
Ability to exercise initiative, judgment, and decision making related to routine duties.
