Lead Host

Lead Host

Job Description

Carver Road Hospitality introduced the company's first concept in Winter 2021 at Resorts World Las Vegas. A reimagining of the casino steakhouse paid homage to mid-century modern classic nostalgia while utilizing contemporary design, technology, and techniques to offer a contemporary interpretation.

At 14,500 square feet, the property's exclusive steakhouse offers an expansive bar and lounge area, a plush main dining room floor, and a sweeping terrace with an outdoor bar, dining, and lounge gardens overlooking the Las Vegas Strip. Inside the main dining room, a comprehensive digital art program complements a state-of-the-art lighting and sound system to create a dramatic ambiance that evolves in mood and tone as the night progresses.

Carversteak's menu features dry-aged American steaks from artisan beef producers and Japanese-certified Wagyu steaks alongside classic preparations of other steakhouse staples, infused with seasonal ingredients, playful presentations, and even an array of vegan selections. On the beverage side, famed mixologist Francesco Lafranconi features an extensive wine list, curated whiskey collection, and an Avant- Garden cocktail experience on the terrace with an onsite herb garden. Several private event spaces are available including two dedicated private dining rooms, the Knife Shop and the Scotch Room, and a large outdoor private garden.

Position Summary

The Lead Host will be responsible for ensuring that the host staff is greeting and seating guests in a professional manner ensuring 100% satisfaction. The lead host is responsible for ensuring that the host team has the most up to date information regarding any food and beverage special offerings while still interacting in a pleasant and professional manner with guests and management. Interacts with employees, and supervisors in a polite, respectful and courteous manner.

Duties and Responsibilities:

• Maintain professional appearance standards as directed in the Employee Handbook.

• Anticipate and accommodate the needs of the guests while providing professional and exceptional service to ensure guest satisfaction.

• Provides guests with basic food and beverage knowledge including special offering and displaying upselling skills.

• Leads the host team in assigning seating considering service standards, staffing levels and kitchen capacity when necessary

• Ensures that the host stand is set up to standards before service begins.

• Reviews the reservation book to ensure impeccable service in guest seating

• Assists with incoming calls, answers questions from guests and confirms reservations as applicable.

• Ensures that reservations are sat promptly at a table pre-set for the number in the party; assists the host team in seating tables as necessary

• Handles pre-payment for F&B reservations (where applicable).

• Actively assists in promoting the Company and special events by providing full and detailed information.

• Maintains effective communication with guests and managers.

• Communicate and overbookings with the management team.

• Inform appropriate manager of large group bookings

• Maintain general cleanliness of work area, and the entire venue.

• Possesses in-depth knowledge of all food and beverage menus and the company.

• Protects establishment, guests, and employees by adhering to Department of Health and company sanitation standards.

• Accurately completes all end-of-shift procedures.

• Reports all breakage, damage of equipment or furniture immediately to management.

• Attends and participates in daily pre-service meetings.

• Updates knowledge by participating in staff training opportunities.

• Portrays a positive and professional attitude.

• Works as part of a team and provides help and support to all employees.

Our Ideal Candidate:

• Candidate must be able to stand, lift and bend for extended periods of time.

• Candidate must be able to bend and lift to 50 lbs.

• Role may include job duties or tasks requiring repetitive motion.

• Working environment may include exposure to hot kitchen elements or cleaning materials.

• Candidate must be able to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

As an important member of our team, you'll be eligible for:

• Health, Dental, and Vision insurance

• Competitive Pay

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Carver Road Hospitality managements right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal opportunity employer and value diversity and inclusion.