What are the responsibilities and job description for the Host/Hostess position at Flashback Pizza and Milkshakes?
Job Summary
We are seeking a friendly and organized Host/Host to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service. This role is crucial in creating a positive dining experience and maintaining efficient operations within the restaurant.
The hours and days are as follows: Friday 5pm-9pm ; Saturday 4pm-9pm ; Occaisional Thursdays.
Responsibilities
- Greet guests promptly upon arrival and provide a warm welcome.
- Manage reservations and seating arrangements to optimize flow and guest satisfaction.
- Assist guests with inquiries regarding the menu, specials, and restaurant policies.
- Maintain cleanliness and organization of the host/host area.
- Collaborate with servers and kitchen staff to ensure timely service.
- Handle guest complaints or concerns with professionalism and empathy.
- Utilize POS systems for managing waitlists and reservations effectively.
- Answer phone calls with proper phone etiquette, assisting with reservations or inquiries.
Skills
- Excellent communication skills to interact effectively with guests and staff.
- Strong guest relations skills to foster a welcoming atmosphere.
- Previous experience in hospitality or food service is preferred but not required.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficient in customer service principles, ensuring a positive experience for all guests.
- Familiarity with POS systems is advantageous but not mandatory.
- Strong problem-solving skills to address guest needs promptly.
Join our team as a Host/Host, where your role will be vital in delivering exceptional hospitality experiences!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 10 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- Evening shift
Work Location: In person
Salary : $12