LOA/Processor

Basic Description:

As a Mortgage Loan Processor/LOA, this position will be responsible for completing and verifying financial information on loan applications by obtaining necessary information to process a complete mortgage loan file. (i.e., credit, income, assets, appraisal, etc.) The loan processor also ensures compliance with all Federal rules and regulations including but not limited to Respa, Tila, HVCC etc. and all internal policies and procedures such as fraud prevention. It is the policy of Flat Branch Mortgage quality control procedures to ensure that at a minimum, the borrower(s) are contacted by the loan processor at least once on every loan file.

The Loan Officer Assistant (LOA) will assist & support their Senior Mortgage Banker(s) (SMB) in the origination of residential real estate loans. This support role is critical in facilitating data processing, along with analysis of documents necessary to qualify and submit client files to the Operations Department. The candidate will be working hand in hand behind the scenes with the SMB in following protocol while offering and developing a timely & efficient workflow to maximize and prioritize every aspect of origination support activities. Attention to detail and ability to meet deadlines on each task is imperative. This position requires in office attendance. Candidates within driving distance of the Fayetteville office will be considered.

Responsibilities:

• The loan officer submits the file to loan processor with application, proper disclosures, income, assets and credit information.
• The loan processor then reviews the information in the file to verify all documentation is accurate, complete and meets established standards, including type and amount of mortgage, borrower assets, liabilities and employment information. The loan processor corrects data errors and obtains missing information when necessary.
• The loan processor then calls specified companies to request necessary information such as title commitment, verification of employment and hazard insurance.
• After the file is complete and all of the necessary information has been ordered, the loan processor submits the loan file to underwriting for approval. The file will then be underwritten and returned to the processor with a list of conditions needed. The processor will obtain proper information to satisfy the conditions that are needed for the file to be clear to close. When the processor has obtained all necessary conditions they then submit the file back to the underwriter to ensure all conditions have been met.
• When all conditions are cleared and the file is clear to close then the processor submits the file to the Mortgage Loan Closer for settlement
• Support & collaborate with all of Flat Branch Operations Staff (i.e. Processing, Underwriting, Closing, Post-Closing, Shipping and Secondary).
• Establish & implement comprehensive and marketing strategies to drive business development, build strong client relationships, and support the Senior Mortgage Banker in building strong realtor and client relationships.
• Management of Mortgage Returns and all of its functions (i.e. data entry, campaign facilitation, emails, phone calls, letters and anything else deemed necessary and/or appropriate).
• Create, implement, and manage necessary procedures to maximize team efficiency and provide tools for success (i.e. pipeline progression and workflow)
• Gather, analyze, upload and label all necessary documentation into the Encompass e-folder.
• Timely follow up of critical documents from clients in order to facilitate a timely closing.
• Data entry, facilitating credit pulls, running of DU/LP and GUS through our LOS
• Setting appointments and/or organizing business related gatherings
• Enhance relationships with clients and strategic referral partners via marketing documents.
• All other duties as assigned.

Qualifications & Skills:

• Experience in the mortgage industry, processing experience is preferred
• Familiar with the mortgage loan process and required documentation
• Excellent customer service skills
• Proficient in basic computer technologies, appropriate for a paperless environment
• Adaptable to change and shifts in priority
• High attention to detail and ability to manage time effectively
• Knowledge of Encompass LOS recommended, but not a requirement
• Excellent communication skills, verbal & written
• Self-starter/Self-motivator
• Ability to multi-task
• Willingness to learn while picking things up in a timely manner simultaneously
• Prolonged periods sitting at a desk and working on a computer