What are the responsibilities and job description for the Receptionist position at Flawless Salon and Spa?
Job Summary
We are seeking a dedicated and professional Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing front desk operations. This role requires strong organization skills, attention to detail, and the ability to handle multiple tasks efficiently in a dynamic environment.
Responsibilities
- Greet and build rapport with our clients in a friendly and professional manner; offering refreshments and providing a tour to new clients.
- Complete cash and card transactions, accurately accounting for services rendered.
- Manage incoming calls while multitasking other duties in the front desk.
- Call clients to confirm satisfaction with services received the week prior.
- Call clients to confirm appointments for upcoming weeks.
- Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date.
- Assist with calendar management by scheduling appointments and coordinating meetings.
- Maintain an organized front desk area and waiting area, ensuring it is presentable at all times.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Support clerical operations as needed, including filing and other administrative tasks.
- Collaborate with team members to enhance salon efficiency and workflow.
Experience
- Previous experience as a receptionist or a similar role is preferred.
- Familiar with Mac OS and web-based point-of-sale applications. (Vagaro, Square)
- Strong customer service skills with the ability to communicate effectively both verbally and in writing.
- Experience in calendar management and personal assistant duties is a plus.
- Ability to type efficiently while maintaining accuracy in documentation.
We are looking for someone who is proactive, detail-oriented, and committed to providing outstanding service as part of our diverse team. You will be thoroughly trained by our reception manager and will work closely as a dynamic duo during the week.
Job Type: Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 24 per week
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Every weekend
Work Location: In person
Salary : $15 - $20