Online Fulfillment Coordinator

Do you enjoy working in a retail setting?  Do you have an eye for detail and accuracy? Do you love being a subject matter expert and collaborating with others?  If so, this may be the perfect role for you!

The Online Fulfillment Coordinator is the in-store expert for online fulfillment. The role is responsible for processing online order fulfillment and training of Team Members on the online order fulfillment process and accuracy.

Job duties:

• Responsible for ensuring Buy Online Pickup In Store (BOPIS) orders are fulfilled within a four-hour timeframe to ensure customer satisfaction.
• Ensure payment is collected for BOPIS orders by completing audits and ensuring proper training of those responsible for completing orders.
• Ensure Pick Pack and Ship (PPS) orders are fulfilled and shipped within a two day timeframe unless specifically marked for next day delivery service.
• Work collaboratively with Store Leadership and Corporate Partners regarding the online fulfillment processes, procedures, reporting, and discrepancies.
• Responsible for maintaining accurate filing and organization of all paperwork and forms related to online fulfillment.
• Ensure all items are being picked and binned according to company guidelines.
• Properly prepare and pack customer orders for shipment using correct materials in a timely manner.
• Responsible for coordination and communication of daily online fulfillment needs within the store.
• Properly organize, stock, audit, and fulfill layaway orders during the holidays.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to be certified to operate a forklift and other material handling devices.
• 2 years of retail e-commerce, logistics, or warehouse experience preferred.
• Able to lift and move 50 pounds on a regular basis and climb ladders.
• Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces.
• Experience working with Microsoft Office Suite preferred.