What are the responsibilities and job description for the Assistant Retail Manager position at Fleet Feet?
Overview
We believe Running Changes Everything. If you believe that, too, we want to talk. With 7 stores and a robust e-commerce site, Fleet Feet Cincinnati is the largest running retailer in Cincinnati. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.
Responsibilities
As an Assistant Retail Manager, you will work to support the Retail Experience Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.
Qualifications
Job Responsibilities
We believe Running Changes Everything. If you believe that, too, we want to talk. With 7 stores and a robust e-commerce site, Fleet Feet Cincinnati is the largest running retailer in Cincinnati. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.
Responsibilities
As an Assistant Retail Manager, you will work to support the Retail Experience Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.
Qualifications
Job Responsibilities
- Supports the Store Manager
- Assists with training new employees
- Responsible for fostering customer happiness
- Deliver a positive shift experience for every team member
- Executes Opening and Closing duties (by doing and delegating) to ensure the store stays clean, organized and operating smoothly for customers and employees
- “Manager on Duty” when Store Manager is not present
- Maintain the Outfitter metrics goals set by Owners and Director of Retail Operations (Insole-65%; Sock-170%; Cross-Sales-35%) (new sock ration is 130% effective 1/1/25)
- Help manager lead monthly team meetings
- High energy and fun atmosphere
- Training and advancement opportunities within the Fleet Feet brand
- Community involvement and community service activities
- Training Program and Product Discounts
- Passionate team members
