What are the responsibilities and job description for the Fit Specialist position at Fleet Feet?
Overview
At Fleet Feet Roanoke, we believe every stride tells a story, and as a Fit Specialist, you’ll play a pivotal role in helping our guests write their next chapter. This is more than a job—it’s an opportunity to inspire, empower, and equip people to cross their next finish line, no matter where it may be.
We’re looking for someone who embodies the principles of extreme ownership, taking full responsibility for every guest interaction and every outcome, whether big or small. You’ll need the ability to thrive as part of a team, embracing the idea that success is a shared victory. When faced with challenges, you’ll choose positivity and approach solutions with a mindset of growth and possibility.
Responsibilities
What You’ll Do:
Requirements:
Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.
At Fleet Feet Roanoke, we believe every stride tells a story, and as a Fit Specialist, you’ll play a pivotal role in helping our guests write their next chapter. This is more than a job—it’s an opportunity to inspire, empower, and equip people to cross their next finish line, no matter where it may be.
We’re looking for someone who embodies the principles of extreme ownership, taking full responsibility for every guest interaction and every outcome, whether big or small. You’ll need the ability to thrive as part of a team, embracing the idea that success is a shared victory. When faced with challenges, you’ll choose positivity and approach solutions with a mindset of growth and possibility.
Responsibilities
What You’ll Do:
- Engage with Purpose: Provide an exceptional level of hospitality that surprises and delights every guest, leaving a lasting impression that only we can deliver.
- Listen & Advise: Build meaningful relationships by understanding each guest’s unique needs, recommending personalized gear and products to help them achieve their goals.
- Be the Expert: Continuously learn about our products, fitting techniques, and the science behind movement, becoming a trusted resource for guests and peers.
- Own the Moment: Take responsibility for delivering results, whether it’s creating a memorable experience for a customer, solving a challenge, or supporting team initiatives.
- Foster Community: Collaborate with guests, vendors, and teammates to build a culture of connection, support, and shared success.
- A passionate learner with a drive to constantly improve and grow.
- A team player who thrives in a collaborative environment and understands that the best outcomes happen together.
- Someone who embraces accountability, takes ownership of their role, and consistently does the right thing—even when no one is watching.
- A problem-solver with a positive attitude who can navigate challenges with creativity and optimism.
- A hospitality expert who enjoys connecting with people and takes pride in delivering an unmatched customer experience.
Requirements:
- Availability to work a flexible schedule, including days, evenings, weekends, and holidays.
- Experience in a guest-facing sales environment (preferred but not required).
- Strong communication skills with a professional and engaging demeanor.
- Self-motivated, detail-oriented, and adaptable.
Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.
