What are the responsibilities and job description for the IT Support Technician - Full Time position at Fleet Landing?
IT Support Technician
Fleet Landing…Full of Life, Full of Growth!
Fleet Landing is northeast Florida’s foremost, accredited senior living destination for truly vibrant retirement living, fully occupied and expanding! Set against the backdrop of gorgeous Lake Constellation and within walking distance to the Atlantic Ocean, our 125 acre gated campus offers an experience far beyond other Florida retirement communities. Fleet Landing is full of inspiration, full of service, full of care, full of value and most of all—full of life!
Our latest expansion has added 128 new Independent Living Residences and 68 new assisted living and skilled nursing units to our thriving community! Our success has created several once in a lifetime career opportunities, including IT Support Technician.
Simply put, we cannot provide a special level of service without incredibly special people. At Fleet Landing, you will find meaningful careers, great Residents, outstanding teams, a collaborative atmosphere and plenty of room to make your mark. We will provide you with a competitive salary and benefits package, and even greater opportunities to get better at what you want to do.
Are you a driven, visionary and experienced professional with an unwavering commitment to excellence? Do you have a passion for cultivating great teams and providing meaningful, compassionate service to Residents across the continuum? If so, be part of our future! Apply today: https://fleetlanding.com/careers/current-openings
Fleet Landing…Full of Life, Full of Growth!
Fleet Landing is northeast Florida’s foremost, accredited senior living destination for truly vibrant retirement living, fully occupied and expanding! Set against the backdrop of gorgeous Lake Constellation and within walking distance to the Atlantic Ocean, our 125 acre gated campus offers an experience far beyond other Florida retirement communities. Fleet Landing is full of inspiration, full of service, full of care, full of value and most of all—full of life!
Our latest expansion has added 128 new Independent Living Residences and 68 new assisted living and skilled nursing units to our thriving community! Our success has created several once in a lifetime career opportunities, including IT Support Technician.
Simply put, we cannot provide a special level of service without incredibly special people. At Fleet Landing, you will find meaningful careers, great Residents, outstanding teams, a collaborative atmosphere and plenty of room to make your mark. We will provide you with a competitive salary and benefits package, and even greater opportunities to get better at what you want to do.
Are you a driven, visionary and experienced professional with an unwavering commitment to excellence? Do you have a passion for cultivating great teams and providing meaningful, compassionate service to Residents across the continuum? If so, be part of our future! Apply today: https://fleetlanding.com/careers/current-openings
DUTIES:
- The ability to comprehend, learn, and perform level 1-2 technology support and assistance.
- Field and accommodate incoming Resident and Staff support requests via internal extension and or email.
- Schedule and conduct Resident visits; ensuring a structured cadence for in-home visits, telephone support, and other activities.
- Efficiently manage time and resources to provide Resident-Staff technology support.
- Works under the supervision of the IT Manager. Coordinates with the Enterprise Systems Specialist
- Coordinates with Managed Service Providers(MSPs) as needed, such as StepCG and Uniti Fiber.
- Smart Device WIFI Password Assistance
- Computing Device WIFI Password Assistance
- Assist with setup of TV Netflix accounts
- Assist with setup of TV Amazon Prime account
- Assist with basic Smart-Phone User usage
- Assist with Smart-TV APP add, delete, changes
- Assist with basic Windows PC navigation and usage
- Clear Internet Browser history and/or cookies
- Attach printer cable to a PC
- Install Fire Stick or similar device
- Personal printer configuration setting changes
- Troubleshoot printer software/drivers for Win PC
- Home scanner device paper jam assistance
- Install MS Office software on Windows PC
- Install or remove PC Virus software
QUALIFICATIONS:
Experience in analysis, implementation and evaluation of IT systems and their specifications.
Expert knowledge of Microsoft Office applications and Windows Operating Systems. Microsoft certifications preferred. Sound understanding of computer systems (hardware and software) and multi-site networks. Experience in managing and controlling information technology budget.
Working knowledge of telecommunications systems and integrations. Excellent organizational and leadership skills. Outstanding communication abilities.
