Client Support Specialist II

Job Description

Fleet Response is looking for a highly skilled Safety Account Operations Manager to coordinate the daily operational needs of safety accounts and participate in other support needs.

Daily Operational Needs:

• You will be responsible for managing the daily operational needs of safety accounts, which includes:

1. Coordinating with clients to understand their needs and preferences
2. Developing and implementing plans to meet client needs and exceed expectations
3. Monitoring and reporting on key performance indicators (KPIs) to ensure excellent service delivery

Safety Services and Tools:

• You will be responsible for ensuring the effective use of safety services and tools, which includes:

1. Maintaining accurate records of client interactions and transactions
2. Identifying opportunities to improve processes and implement changes to enhance client experience
3. Collaborating with cross-functional teams to develop and implement new safety services and tools

Sales and Client Support:

• You will be responsible for supporting sales efforts and providing exceptional client support, which includes:

1. Assisting with sales proposals and presentations to clients
2. Developing and delivering training programs to clients on safety best practices
3. Building strong relationships with clients to understand their needs and preferences

Report/Data Administration:

• You will be responsible for preparing and sending reports and data to clients, which includes:

1. Developing and maintaining accurate and comprehensive reports and data sets
2. Ensuring timely and efficient delivery of reports and data to clients
3. Collaborating with cross-functional teams to identify trends and insights from reports and data

General Business Development Responsibilities:

• You will provide back-up support to the front desk as needed
• You will perform administrative duties and special project work as assigned by the Client Support Supervisor
• You will provide user support via phone and email