What are the responsibilities and job description for the Billing Supervisor position at Fleet Services by Cox Automotive?
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Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.
Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50 nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
Fleet Services by Cox Automotive (FSCA) is currently hiring a Billing Supervisor to support the growth of the company. As a Billing Supervisor, you will be accountable for leading a team of billing professionals to attain set billing goals and provide excellent customer service to both FSCA clients.
Duties & Responsibilities:
- Lead a team of billing professionals to facilitate and execute the timely and accurate billing for our Shop and Mobile customer base and deliver superior customer service.
- Manage daily billing WIP and allocate staff as needed to invoice customers most efficiently in 7 days or less.
- Manage accounts receivable for the market ensuring all customers are current and resolve any customer disputes.
- Train staff in billing processes and systems to enable maximum efficiency and productivity.
- Create daily and weekly billing/revenue reports for the market.
- Support sales and operations in the onboarding of customers and the creation of billing procedures.
- Build relationships with customer base to support effective problem resolution and communication.
- Work with shop and mobile tech managers to ensure seamless processes for billing from tech to biller to customer.
- Develop a culture of continuous improvement always striving to develop the most consistent and efficient processes.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.
- Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
- Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
- Reach out to technicians and mobile tech managers on repairs and required information to process invoices.
- Communicate with customers via email, or phone to retrieve purchase order approvals and/or discuss billing issues.
- Gather necessary paperwork and upload into system for records.
- 5 years of experience handling billing, invoicing, and collections in automotive vehicle maintenance industry
- 2 years of experience in a supervisory / team leadership role
- Billing information systems knowledge required.
- Associate degree or higher preferred, but not required.
- Strong Excel and data entry skills, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
- Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
- Ability to work independently and collaboratively within a team environment.
- Excellent problem-solving skills
- Highly organized with exceptional follow-through ability
- Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
- Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
- Excellent organizational skills and the ability to balance a variety of tasks.
