What are the responsibilities and job description for the Billing Supervisor position at Fleet Services by Cox Automotive?
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Fleet Services - A Cox Automotive Company keeps your fleet moving!
Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.
Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50 nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24 / 7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
Fleet Services by Cox Automotive (FSCA) is currently hiring a Billing Supervisor to support the growth of the company. As a Billing Supervisor, you will be accountable for leading a team of billing professionals to attain set billing goals and provide excellent customer service to both FSCA clients.
Duties & Responsibilities :
- Lead a team of billing professionals to facilitate and execute the timely and accurate billing for our Shop and Mobile customer base and deliver superior customer service.
- Manage daily billing WIP and allocate staff as needed to invoice customers most efficiently in 7 days or less.
- Manage accounts receivable for the market ensuring all customers are current and resolve any customer disputes.
- Train staff in billing processes and systems to enable maximum efficiency and productivity.
- Create daily and weekly billing / revenue reports for the market.
- Support sales and operations in the onboarding of customers and the creation of billing procedures.
- Build relationships with customer base to support effective problem resolution and communication.
- Work with shop and mobile tech managers to ensure seamless processes for billing from tech to biller to customer.
- Develop a culture of continuous improvement always striving to develop the most consistent and efficient processes.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.
- Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
- Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
- Reach out to technicians and mobile tech managers on repairs and required information to process invoices.
- Communicate with customers via email, or phone to retrieve purchase order approvals and / or discuss billing issues.
- Gather necessary paperwork and upload into system for records.
Requirements
