What are the responsibilities and job description for the Mobile Billing Coordinator II position at Fleet Services by Cox Automotive?
Fleet Services By Cox Automotive keeps your fleet moving!
Headquartered in Indianapolis, Fleet Services By Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.
FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20 nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
Fleet Services By Cox Automotive, the largest independent fleet maintenance company in the country, is currently hiring a Mobile Billing Coordinator. As a Mobile Billing Coordinator, you will be Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation.
Duties & Responsibilities:
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.
- Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
- Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
- Reach out to technicians and regional service managers on repairs and required information to process invoices.
- Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
- Gather necessary paperwork and upload into system for records.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
- Prior experience in the Auto Repair/Maintenance industry is highly preferred.
- Excellent Microsoft Excel skills
- Experience with Microsoft Outlook and Microsoft Word
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Maintains professional but friendly demeanor.
- Demonstrates strong interpersonal and customer service skills.
- Communicates clearly and effectively.
- Pays close attention to detail.
- Exhibits ability to remain calm and polite when dealing with frustrated customers and/or technicians.
Compensation:
Hourly base pay rate is $19.18- $28.80/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Salary : $19 - $29
