What are the responsibilities and job description for the Parts & Service Sales Representative – CAI position at Fleet Services by Cox Automotive?
Fleet Services – A Cox Automotive Company keeps your fleet moving.
Headquartered in Indianapolis, Fleet Services By Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.
FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20 nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
FSCA, the largest independent fleet maintenance company in the country, is currently hiring a Parts & Service Sales Representative. As a Parts & Service Sales Representative, you will be responsible for taking on all sales responsibilities from generating leads to closing sales. Meet or exceed sales goals for your Area of Responsibility (AOR) and exceed customer expectations.
Duties & Responsibilities:
- Portray a welcoming and positive image.
- Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
- Work with customers to determine their needs and then recommend the right product and / or repair to solve the customer’s problem.
- Develop and cultivate strong buying relationships with customers.
- Utilize available training resources to stay up to date on product features.
- Work closely with Parts and Service Operations Supervisors when putting quotes together for customers.
- Maintain regular cadence of communication with Trailer Sales Representative who covers the same AOR.
- Maintain and update CRM system with customer visit schedule, and opportunity status.
- Utilize Sales Comparison Report to identify sales opportunities.
- Meet or exceed established Parts & Service Sales Goals
- Other duties when requested by Parts & Service Sales Director
Requirements
- High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
- General understanding of the principles of sales
- Strong verbal and written communication skills
- Bachelor’s Degree in Marketing or Sales preferred.
- 2 years’ experience in Heavy Duty Truck / Trailer Parts & Service Sales
- Previous experience in the following areas: sales, negotiations, marketing, and problem resolution.
- Proven track record in achieving sales quotas.
- Ability to manage multiple priorities to successful completion with minimal supervision.
- Experience with Microsoft Applications and Karmak Fusion software a plus.
