Sr. Estimator (Diesel Repair Parts/Service)

Fleet Services - A Cox Automotive Company Keeps Fleets Moving!

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.

Providing on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 50 nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

We are currently searching for an experienced Sr Estimator (Automotive Parts/Service). With responsibility for providing accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. This position can function remotely, but qualified candidates residing in the Indianapolis, IN or Atlanta, GA area are strongly preferred.

If you are looking for a new opportunity, join a company that can put a spark back into your career!

WHY FLEET SERVICES BY COX AUTOMOTIVE?

• Competitive hourly pay - $25 - $35 depending on experience.
• Health, dental, vision insurance starts DAY ONE of employment.
• 401(k) matching starts after 90 days, 100%-match on first 6% contributed, plus an additional 2% discretionary contribution by the company.
• Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company.
• Laptop, company cell phone, and uniforms provided.
• Dedicated career path - ‘Over 50% of our front-line managers are promoted from within.
• Technical training provided to advance your career.
  
  

Duties & Responsibilities

• Performs a higher level estimation duties based on compiled information from Mobile Technicians and Customers.
• Evaluates the necessity and cost of repairs.
• Provide sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company.
• Monitors repair status, completion timelines, and customer communications related to approved estimates.
• Addresses customer issues escalated from team members, customers or other stakeholders .
• Keeps records of repair details and completes necessary paperwork.
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness.
• Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required.
• Collect miscellaneous information and parts pricing from various manufacturers and vendors.
• Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.
• Accurately enter data into the appropriate systems, as received from phone & email communication with both internal and external customers and other parts counter responsibilities.
• Perform and assist with other duties and special projects as assigned.
  
  

Requirements

Education:

• Minimum High School diploma or GED required, plus 5 years’ experience. OR any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience.
  
  

Experience/Knowledge/Skills/Abilities

• Previous experience with light medium, and heavy-duty parts and service.
• Experience as an Estimator or Service Writer/Advisor in a diesel vehicle service department or dealership environment is strongly preferred.
• Previous experience with KARMAK or similar applications. Experience with Mitchell One or similar systems is preferred
• Intermediate level proficiency with (MS Office, emails, typing, etc.)/ software navigation capabilities to generate repair estimates.
• Proven ability to utilize effective customer service and communication skills (written, verbal and phone), and to interact effectively with with all levels within the organization and customers.
• Ability to maintain high level of effectiveness working a face paced environment, under pressure, and to shift priorities quickly to adapt to rapidly changing environments. Ability to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• History of demonstrating excellent problem solving, organizational skills, and a high level of accuracy and attention to detail.