What are the responsibilities and job description for the Account Coordinator position at Fleet Team, Inc.?
JOB TITLE: Account Coordinator
LOCATION: INDEPENDENCE, OH (ON-SITE)
REPORTS TO: Senior Account Manager, Lead
DEPARTMENT: Client Experience
FLSA STATUS: Non-Exempt
JOB SUMMARY
The Account Coordinator provides essential support to the Senior Account Manager, Lead, and Account Support Managers by helping to manage client relationships and ensure the smooth execution of daily operations. This role is focused on delivering high-quality service to clients, managing requests efficiently, and resolving issues in a timely manner. The Account Coordinator plays a key role in maintaining client satisfaction and supporting internal teams to meet client needs.
ESSENTIAL FUNCTIONS
- Receive, complete, coordinate and execute day-to-day requests and activities, complex and routine, in accordance with the priorities of the client.
- Manage exceptions to ensure processes and requests are followed up timely and closed loop.
- Identify requests that require specialized knowledge or escalation; leverage subject matter experts to resolve inquiries quickly and efficiently.
- Act as client's internal champion for resolution.
- Takes ownership of client issues and applies critical thinking and problem-solving abilities.
- Customer data analysis and reporting on both.
- Obtain and provide quotes on behalf of clients with suppliers.
- Respond to and follow-up on client requests.
- Responsible for tracking asset orders, deliveries, and scheduling.
- Assist Account Managers and Account Support Managers on large scale project requests, as needed.
POSITION QUALIFICATIONS
EDUCATION
- High School Diploma required. Bachelor’s degree in Business, Logistics/Supply Chain, or related field preferred.
EXPERIENCE
- One to two years relevant customer service interacting with client contacts, preferably in a B2B service environment.
- Experience in relevant industry highly preferred.
- Proficiency in Microsoft office required, including Word, Excel and PowerPoint. CRM experience, Salesforce experience preferred.
ADDITIONAL REQUIREMENTS
- Must be a result focused self-starter with a high energy level with the ability to initiate and drive activities independently and reliability.
- Effective problem solver and decision maker with a strong capability to assess workload and prioritize tasks.
- Self-motivated with an eye for detail and ability to work in a fast-paced changing environment.
- High-touch customer service mindset and ability to provide clear, honest and proactive communication.
- Strong sense of responsibility, creativity, and self-motivation, and ability to work in a team environment.
CULTURE & CORE VALUES
Fleet Team’s culture and values are an integral part of our success. All Fleet Team employees will promote and adhere to the core values of Fleet Team listed below:
- Collaborative: Being team oriented, showing leadership, being helpful, and having a positive attitude.
- Accountability: Independence, being self-sufficient, self-reliant, autonomous.
- Enterprising: Showing initiative, resourcefulness, and leadership, having an innovative and energetic spirit, readiness to act, being self-motivated.
- Ownership: Having the work ethic to do your job with the big picture in mind, client-focused, professionalism, ethics similar to an owner: a sense of belonging, responsibility, resilience, and personal involvement, strong desire to succeed.
- Quality: Be prepared and do it right the first time. The quality of our work ensures client satisfaction, profitability, long-term partnerships – all vital to our growth.
- Mutuality: We do what’s right and fair for our clients, partners, and employees. We expect a lot but give a lot back.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
