Account Manager II

Account Manager II What We Need FLEETCOR is currently looking to hire an Account Manager II within our NA Fuel division. This position falls under our Comdata line of business and is located in Nashville, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. You will report directly to the Senior Manager of Operations and regularly collaborate with various departments. How We Work As an Account Manager II, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing: ·        Assigned workspace in Nashville, TN ·        Company-issued equipment ·        Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Working directly with clients to provide day to day account support, problem resolution, research and analysis Responding to inbound emails, fax, and phone calls Developing and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components Conducting regularly scheduled calls, presentations to review business performance, including training and education Making decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions Preparing and presenting solutions in advance to retain relationships Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base Interacting effectively with internal departments to support customer base Introducing and promoting other Comdata products to satisfied client base; promoting lead generation to Relationship Management Team Retaining client base of accounts and associated revenue through an appropriate level of contact with clients Meeting productivity requirements in regards to territory management and quality contact with customers Trouble-shooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration Developing professionally, improving performance, and understanding the tools in place and maximize their use Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential. Serving as key contributor in developing and testing new processes and procedures that enhance the users experience. Acting as a change agent Qualifications & Skills Minimum 4 years' Call Center or Customer service team experience Prior Account Management or relationship management experience preferred Ability to work with large client base Minimum High School or GED required Bachelor’s Degree or equivalent work experience preferred Proficiency in Microsoft Office Salesforce knowledge is a plus Benefits & Perks ·        Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes   Our Company & Purpose FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.    We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action Employer FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency #LI-IF1   #LI-Hybrid