National Accounts Implementation Manager

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! The Implementation Manager will support the National Account Managers to execute and drive new customer programs. This will include cross functional work with every department in the organization. The implementation manager is responsible for leading the complete implementation process, along with the ability to build new processes with lean considerations. DUTIES & RESPONSIBILITIES Customer Account Reviews supports the national account customers through an account review that includes opening and closing accounts, updating account nomenclature, adding location identifiers, etc. National Account Bids – responsible for obtaining all the pertinent bid information required to load customer bids into the company’s bid tool software. The process also includes monitoring all bid stage gates by working cross functionally across the organization to meet bid deadlines Supply Chain and Inventory Control – coordinates with the buying and inventory teams to ensure that any awarded parts are assigned to the correct branch location by part and by quantity. Follow up with supply chain to ensure that the customer’s go-live dates for implementation are being met Reporting Requests – provide customer reporting as directed by the national account manager which may include a review of existing accounts with sales history, order detail, etc based on a given time period Assesses training needs and assists in the development of training programs Work closely with Category Management, Supply Chain and Branch teams to ensure adequate inventory supply Work with Regional Account Managers and Pricing to respond to RFP’s Assist with onboarding process for new Regional Accounts, including billing and inventory control Determine branch locations that will adequately fulfill customer needs Manage unique buying group programs Conducts research for potential new Regional Accounts Maintain implementation Bid Tool Performs other duties as assigned EDUCATION & TRAINING Bachelor’s Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience KNOWLEDGE & EXPERIENCE Minimum of 3 years’ experience with account management or sales implementation Intermediate knowledge of Microsoft Office Suite SKILLS & ABILITIES Self-Driven: Able to set personal goals and prioritize workflow daily Able to effectively communicate with team members and remove roadblocks Demonstrated strong interpersonal skills, solid analytical skills and attention to detail; and excellent follow-up skills Results oriented Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues Excellent client-facing/customer service skills WORK ENVIRONMENT The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reaching above shoulder heights, below the waist or lifting as required filing documents and storing materials. Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components. Occasional lifting of moderately heavy objects, such as computers and peripherals. Sitting for extended periods of time. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Headquartered in Irving, TX, FleetPride is the nation's largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of 300 locations, which includes 80 service centers and 5 distribution centers means customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals, now boasting 4,000 experts, empowered and motivated to create tailored solutions and solve problems for each customer’s unique needs. Join the FleetPride team today.