What are the responsibilities and job description for the Service Writer position at FleetPride?
The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.
DUTIES & RESPONSIBILITIES
- Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
- Support Service Manager and Technicians with daily needs.
- Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
- Determine the status of the customer account and any payment needs prior to scheduling the work.
- Answer telephones, direct calls and take messages.
- Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Estimate, schedule and invoice repairs in a knowledgeable manner
- Coordinate road call requirements. Follow up to be sure work is performed in a timely manner. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
- Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Responsible for cash drawer/petty cash.
- Maintain a clean and organized office area.
EDUCATION & TRAINING
- High school diploma
KNOWLEDGE & EXPERIENCE
- This requires a firm mechanical understanding of trucks and trailers.
- Average PC skills are required.
- G-Suite, Excel, word preferred.
SKILLS & ABILITIES
- The ability to communicate the work performed in a knowledgeable and detailed manner.
- Strong written and verbal communication.
- Proven customer service
- Ability to sell FleetPride products and Services
WORKING CONDITIONS
WORK ENVIRONMENT
The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise
