Technical Business Analyst - eCommerce

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

Position Summary

Fleetpride is looking for a Technical Business Analyst/Product Owner with eCommerce experience to join our Digital team. We are looking for an individual that is team oriented, collaborative, able to work in a fast-paced environment and is focused on meeting the needs of our business.

The Technical Business Analyst/Product Owner will need a blend of Agile experience, technical and business skills and experience that enables them to facilitate sessions with multiple stakeholders and prioritize work in the backlog to drive measurable results. This role will require strong analytical and problem-solving skills, and impeccable organizational, time management, and communication skills, both oral and written.

This position will report to the IT Manager (Digital Team) and will partner with IT leadership to provide oversight into Digital projects/teams (onsite and offshore) and help in tracking project deliverables. The ideal candidate will be able to significantly drive project activities across requirements gathering, data analysis, integration and in the preparation, visualization, and presentation of to-be solutions.

Essential Tasks

• Be a subject matter expert to inform and drive forward strategic and process improvement initiatives for eCommerce
• Capture, refine, prioritize, and maintain the digital workstream backlog, including features, and acceptance criteria in user stories
• Work directly with scrum teams and product managers to help build the right product, in line with our roadmap and release plans
• Maintain continuous and transparent communication with stakeholders to prioritize the workstream backlog, and demonstrate development efforts via product demos
• Provide timely input to Digital product managers and leadership for necessary changes or product backlog items coming out of scrum development that need to be considered for our future roadmap
• Serve as a voice of the customer to our delivery teams, demonstrating the customer’s perspective across the product / solution journey
• Manage and prioritize multiple activities and tasks, and coordinate various channels of communication at the same time
• Participate in Agile ceremonies such as daily standup meetings, backlog grooming sessions, sprint reviews and retrospective meetings
• Follow established procedures and recommend changes to improve processes
• Develop and execute on plans for critical projects including requirements gathering, user acceptance testing, and business communication activities
  
  
  

Responsibilities

• Self-train and self-educate to better support the technology the FleetPride uses to support operations locally and at the branches. Assist or train others on the systems and features, if needed.
• Make practical recommendations on system and process enhancements.
• Ensure that configurations, system features and documentations are appropriately updated.
• Have a thorough knowledge of the organization and related technology standards.
• Adhere to the organization’s IT standards.
  
  
  

General Attributes

The candidate must be willing and able to:

• Focus on details, be organized, and be service-oriented.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Understand the impact of new information for both current and future problem-solving and decision-making.
• Motivate themselves and a team to work together in the most efficient manner.
• Perform effectively with and without supervision, either independently or as a team member.
• Acquire knowledge of supported applications.
• Maintain the confidentiality of information and systems.
• Work such weekends and holidays as we determine are necessary or desirable to meet business needs
• Carry a cell phone at all times and is expected to respond to urgent calls in a timely manner. This may require remote or occasional on-site support.
• Use excellent interpersonal, written, and oral communication skills.
• Employ strong customer service and presentation skills.
• Execute on other duties as assigned.
  
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
• Long periods of time spent sitting or standing while working with a computer.
• Occasional lifting of items up to 50 pounds (files, computer printouts on occasion)
• The ability to work through stressful situations with either a co-worker or a customer
• May require overtime, weekend work and overnight travel.
• Much of the work shift is spent viewing a computer monitor and using a keyboard while carrying out essential tasks.
  
  
  

Environmental/Atmospheric Conditions

The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

Minimum Qualifications

Education

A Bachelor’s degree, preferably in Computer Science, or Management Information Systems. Consideration will be given to an equivalent combination of related education and required work experience.

Professional Experience/Competencies

• 5 years of experience as a Business/Technical Analyst on ecommerce solutions
• Proven experience in overseeing the design, development, and implementation of software solutions that support business processes and transactions.
• 2 years of hands on work experience on Salesforce (or comparable best-of-breed) eCommerce application modules
• Experience with working on Search Engine Optimization (SEO) and Google Analytics
• Demonstrated ability to analyze and troubleshoot application/solution issues
• In-depth knowledge of Agile processes and principles
• 2 years of experience writing epics, user stories and acceptance criteria
• Experience in using JIRA and Confluence
• Ability to analyze and research systems issues and products as required.
• Highly self motivated and directed.
• Exceptional analytical skills and attention to detail
• Ability to create meeting presentations that are clear and easy to comprehend
• Ability to document meeting minutes accurately and effectively in an efficient manner to allow meeting members to review in a reasonable timeframe once a meeting has occurred.
• Lead the solution user acceptance testing cycles - including test scenario documentation and sign off by the business.
• Support the day to day work of the integrated planning function by offering help, advice, and troubleshooting on the systems that have been implemented.
• Proactively drive root cause analysis and resolution
• Able to work independently with minimal supervision
• Work with geographically dispersed engineering teams ensuring remote teams can understand and follow the requirements
  
  
  

FleetPride is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.