Field Service Technician

As a Field Service Technician you are responsible for traveling to different work sites to troubleshoot and service customer's windows and doors.

• Driving to and from job sites and / or service locations.
• Loading all parts and tools needed for the scheduled jobs into the company service trucks.
• Responsible for the carrying out all tasks involved with fulfilling a warranty claim
• Planning for and obtaining all parts necessary for the completion of the job (this is to include inspecting for quality and correct fabrication).
• Performing warranty services which may include replacement, repair, and maintenance of company product.
• Maintains accurate, up-to-date records on vehicle maintenance, fuel purchases, incident reports, accident reports, vehicle condition reports and other records requested from management
• Performs minor maintenance tasks on assigned vehicle as required
• Responsible for operating assigned vehicle in a safe and courteous manner
• Communicates any scheduling issues and / or changes in advance with the field service leadership
• Relays any equipment or resource needs to the Field Service Manager.
• Follows Field Service Appointment Procedure
• Submits Field Report as defined in the Field Report Procedure

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  Must be available to travel within California, as well as out of state, when required (Flying may be required).
• Must be able to read, write, and understand English and to clearly communicate over the telephone, Spanish speaking a plus
• Must have and maintain a valid California Driver’s License with an exceptional driving record
• Must have ability to recognize vehicle maintenance needs
• Must have good customer service skills
• Must possess advanced company product knowledge
• Must be able to lift and carry up to 50-75 pounds
• Must be able to stand for a long period of time
• Must maintain a presentable appearance and demeanor
• Must have basic computer skills
• Must be able to operate an iPad, navigation system, and company cell phone