What are the responsibilities and job description for the Operations Manager position at FleetWorks?
Job Title: Customer Success Manager
Location: San Francisco or Chicago
Reports to: CEO
Company: FleetWorks Technology, Inc.
Website: fleetworks.ai
About FleetWorks
FleetWorks is a Y Combinator and First Round-backed AI startup transforming the freight industry. Our flagship platform uses AI agents to help freight brokers book freight faster, more profitably, and with fewer human hours. We’re backed by top-tier investors and trusted by industry-leading brokerages like Sage Freight. This is a rare opportunity to join a fast-growing startup at the intersection of artificial intelligence and logistics.
Role Overview
We’re looking for a highly motivated Customer Success Manager to work directly with the CEO to build strong, lasting relationships with customers. This is a high-trust, high-impact role ideal for someone who thrives in ambiguity, is energized by direct communication with logistics operators, and wants a front-row seat to company-building. You’ll be a key bridge between our AI platform and the logistics companies that make the supply chain move.
Key Responsibilities
Customer Success & Retention:
Location: San Francisco or Chicago
Reports to: CEO
Company: FleetWorks Technology, Inc.
Website: fleetworks.ai
About FleetWorks
FleetWorks is a Y Combinator and First Round-backed AI startup transforming the freight industry. Our flagship platform uses AI agents to help freight brokers book freight faster, more profitably, and with fewer human hours. We’re backed by top-tier investors and trusted by industry-leading brokerages like Sage Freight. This is a rare opportunity to join a fast-growing startup at the intersection of artificial intelligence and logistics.
Role Overview
We’re looking for a highly motivated Customer Success Manager to work directly with the CEO to build strong, lasting relationships with customers. This is a high-trust, high-impact role ideal for someone who thrives in ambiguity, is energized by direct communication with logistics operators, and wants a front-row seat to company-building. You’ll be a key bridge between our AI platform and the logistics companies that make the supply chain move.
Key Responsibilities
Customer Success & Retention:
- Serve as the primary point of contact for customers partners using the FleetWorks platform
- Onboard new customers and ensure they are set up for success
- Resolve issues proactively to maintain customer satisfaction and trust
- Build customer-facing playbooks and best practices as we scale
- Track and optimize customer performance metrics
- Partner with Product and Engineering to identify platform improvements based on customer feedback
- Help design and iterate internal workflows to increase automation and reduce friction
- Nurture long-term partnerships with high-performing customers
- Represent the voice of the customer inside FleetWorks and advocate for their needs
- Attend industry events or host roundtables to deepen relationships and gather insights
- Help shape and protect the company culture as we scale, especially in how we work with customers and partners
- 2 years experience in a freight brokerage or 3PL
- Comfortable working directly with both logistics leaders and boots-on-the-ground dispatchers
- High ownership mindset; you take initiative and follow through
- Bonus: Proficiency in Russian or Spanish
- Work directly with the CEO and executive team
- Gain exposure to every function of a fast-growing AI startup
- Shape the future of how logistics companies interact with intelligent freight platforms
- Fast path to leadership opportunities as the company grows
- Health plan
- Unlimited PTO
- Fully covered lunches and dinners
Salary : $75,000 - $175,000
