Visitor Services Assistant

Department: Education

FLSA Status: Non-Exempt

Position Type: Part-Time

Pay: $17.00/hour

Art Access since 1898.

Founded by industrialist Samuel S. Fleisher in 1898 as one of the nation’s first community-based art centers, Fleisher Art Memorial (FAM) is renowned for its long-standing mission of making art accessible regardless of economic means, background, or artistic experience. Fleisher provides free and low-cost studio art classes and opportunities for emerging and seasoned artists to exhibit their work. Extensive arts education and community-based programming also reflect the organization’s commitment to strengthening communities by developing, sharing, and promoting creative resources.

Fleisher Art Memorial seeks a part-time Visitor Services Assistant to support students, faculty, and guests at our lobby entrance desks. This role will require approximately 10 hours a week and is seeking a friendly, organized, and reliable individual who provides exceptional customer service and ensures a welcoming and safe environment for all visitors. The Visitor Services Assistant serves as a key point of contact and ambassador for Fleisher, reflecting the organization’s commitment to accessibility and community engagement.

The current opening requires weekday and select Saturday availability through the end of our spring term, with daytime availability required for the summer term. Hours vary depending on Fleisher’s school schedule, and there may be opportunities for expanded hours or additional shifts in future terms. This position reports to the Visitor Services Coordinator.

PRIMARY DUTIES AND RESPONSIBILITIES

• Provide a warm, approachable, professional presence at Fleisher’s lobby entrance desks.
• Offer accurate and helpful information to visitors, students, and faculty about Fleisher’s programs, classes, and the surrounding area.
• Assist with general inquiries, registration, and phone calls.
• Maintain a secure and safe environment within the building, supporting Fleisher’s Community Safety Policies and addressing related inquiries.
• Respond calmly and effectively in stressful situations, demonstrating sound judgment and problem-solving skills.
• Coordinate with staff to find substitute models, faculty, or class monitors as needed.
• Stay informed about Fleisher’s programs, policies, and procedures.
• Handle recordkeeping tasks and process payments as needed.
• Keep the reception area organized and tidy at all times.
• Complete daily opening and closing procedures accurately and thoroughly.
• Perform additional duties as assigned by the Visitor Services Coordinator.

SKILLS

• Exceptional hospitality and interpersonal skills.
• Strong verbal communication and a helpful, customer-focused attitude.
• Dependability and punctuality are essential.
• Basic proficiency with Microsoft Office and a willingness to learn database and registration systems.
• Passion for the arts and a connection to Philadelphia’s cultural community.
• Fluency in English is required; fluency in Spanish, Mandarin, Cantonese, or other languages is strongly preferred. Please clearly indicate your language skills in your application.

QUALIFICATIONS

• Prior experience in customer service or visitor services is preferred.
• Ability to obtain required child safety clearances upon offer of employment.

BENEFITS

• Free membership to Fleisher Art Memorial.
• Free general admission to the Philadelphia Museum of Art.
• Tuition waived for one class or workshop per semester.
• Additional hours are available upon completion of training for special or rental events.

INTERVIEW PROCESS

The hiring team for this position consists of:

• Phoebe Funderburg-Moore, Visitor Services Coordinator
• Caitlin Deutsch, Director of Education

The hiring process for this role consists of a phone screening with the Visitor Services Coordinator and an interview with the Visitor Services Coordinator and the Director of Education.

TO APPLY

If you wish to be considered for this position, please submit your application along with a résumé and cover letter outlining your interest in and relevance to the role. Applications will be accepted until July 26th or until the position is filled. Unfortunately, due to the high volume of applications we receive, we are unable to respond to each one.

Fleisher’s core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and to maintain a diverse and inclusive environment. As an equal opportunity employer, we are committed to employment practices that ensure employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, sexual orientation, gender identity or expression, genetic information or any other factor that is not related to the position.

Fleisher strongly encourages individuals from marginalized and underrepresented groups to apply. Fleisher is an Equal Employment Opportunity Employer.