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Materials Customer Service Coordinator

Flex-N-Gate Corporation
Ionia, MI Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/19/2025

Summary

Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.

Job Duties

  • Responsible for addressing any customers issues
  • Generates daily load sheets and requirement listing
  • Monitors all Customer Portals
  • Ensure adequate supply of containers through weekly inventories
  • Monitor activities on the dock and activities of the shippers / receivers
  • Adhere to all company policies, procedures and instructions
  • The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS policy CEVPL.00005.
  • The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Quality Management System (QMS) as stated in CQAM.00001 – Corporate Quality Manual.
  • Annual MMOG / LE self-assessments.

Requirements

  • High School Diploma / GED
  • 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
  • Ability to work well in a team with customer-focused orientation and strong sense of delivery.  Supervisory experience would be an asset
  • Strong organizational and time-management skills
  • Strong interpersonal and communication skills (both verbal and written)
  • Proficiency with database applications and administration systems, specifically Microsoft Office
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