Manager, Talent Development and Performance

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About The Role

We are seeking a Talent Development & Performance professional to join our People Team and help lead the design, execution, and evolution of our Learning & Development and Performance Management strategies. This individual will serve as a strategic partner to key stakeholders across the organization, helping to align talent development initiatives with business objectives and drive a high-performance culture at scale. This role will focus on building & supporting programs that enable teams to thrive by equipping them with the skills, knowledge, and growth opportunities they need to close the gap between their potential and their performance.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

What You’ll Do

Learning & Development Strategy:

• Support alignment of learning programs with department leader needs, growth objectives, and business goals.
• Support the design and implementation of a scalable learning curriculum.
  
  

Strategic Program Management & Implementation:

• Assist with delivering & optimizing the Onboarding curriculum to increase performance and retention of new hires.
• Support the design of a company-wide AI upskilling program.
• Gather and analyze data regarding learning program effectiveness, including engagement, retention, and performance metrics.
  
  

Performance Management & Optimization:

• Support the evolution of our performance management process, including annual review cycles and a continuous feedback culture.
• Collaborate with managers and teams to set clear performance expectations, provide coaching, and ensure alignment with organizational objectives.
• Develop strategies to support underperforming employees, providing guidance and resources to help them meet expectations and coaching leaders when an exit is necessary.
  
  

Talent Development & Leadership Growth:

• Support initiatives aimed at retaining high-potential talent, in partnership with People Operations and department leaders.
• Support manager development and growth through programming to enhance their leadership capabilities.
• Act as a trusted advisor to help individuals chart their professional development within the company.
  
  

Employee Engagement & Retention:

• Collaborate with the People Operations and Leadership teams to drive employee engagement initiatives that support a high-performance culture.
• Implement programs that foster retention and a strong sense of purpose among employees.
  
  

Key Qualifications

• 5 years of relevant work experience, e.g. People Operations, Management Consulting, Business Operations / Chief of Staff, Learning & Development, etc.
• Strong project management skills, with the ability to manage multiple, high-priority initiatives at once while meeting deadlines.
• Experience designing and delivering both in-person and virtual learning programs that drive organizational impact.
• Excellent communication skills, with the ability to present to various audiences and foster engagement across all levels of the organization.
• Highly analytical mindset with the ability to gather and use data to inform strategy and continuously improve development programs.
• Strong interpersonal skills, able to build relationships and influence stakeholders at all levels, from individual contributors to executive leadership.
• Experience in a fast-paced startup or scaling organization preferred, with the ability to adapt to change and thrive in dynamic environments.
  
  

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $138,000 - $150,000.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

• Competitive pay
• 100% company-paid medical, dental, and vision
• 401(k) company equity
• Unlimited paid time off with a PTO minimum 13 company paid holidays
• Parental leave
• Flex Cares Program: Non-profit company match pet adoption coverage
• Free Flex subscription
  
  

For full time non-US employees, we offer

• Competitive Pay
• Company Equity
• Unlimited PTO