What are the responsibilities and job description for the Administrative Assistant position at Flexcare Infusion Center OKC LLC?
Title: Administrative Assistant
FLSA Status: Non-Exempt
Reports To: Clinic Manager
Position Summary
The Administrative Assistant/Medical Receptionist is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time.
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job Duties
- Answer and re-route incoming calls to the appropriate FlexCare staff members.
- Make outgoing, post-infusion follow-up calls per FlexCare policy, to patients and/or caregivers.
- Document patient communications within our Electronic Medical Records.
- Handle all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient.
- Complete daily bank deposit
- Greet, screen, and check-in patients and visitors for their scheduled appointment time.
- Accept and process patient payment for services.
- Receive shipments and direct vendors when deliveries are scheduled.
- Assist with over-the-phone scheduling of patient visits.
- Monitor and maintain inventory for operational supplies and patient snack bar to ensure par level.
- Assist with maintaining a clean work environment for staff and patients that supports CDC recommendations.
- Assist patients with completing necessary forms and documentation. Keeping a clean and calm reception area.
- Other duties as assigned by the Clinic Manager.
Competency Statements:
- Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
- Diligently attends to details and pursues quality in accomplishing tasks.
- Builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
- Adapts to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
Supervisory Responsibility
This role has no supervisory responsibility.
Work Environment
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type and Expected Hours of Work
This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shift may change in accordance with business needs.
Required Minimum Job Qualifications, Experience, Education and Training
Education: High School diploma or Equivalent
Experience: Minimum 2 years experience in an office or administrative setting
Computer Skills: Proficient with Microsoft Office (Word and Excel)
Certifications: BLS or CPR within 45 days of hire
Additional Eligibility Qualifications
Must be able to accomplish any and all duties with little to no assistance.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
