Clinic Manager, Rheumatology Clinic

Position Summary 

The Clinic Manager provides operational oversight, and staff guidance for the clinic(s) in their designated area. This role supports daily clinic operations. This position is also expected to be a clinical resource for both front and back-office support when needed.  

Reasonable Accommodation Statement 

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. 

Job Duties 

• Communicates with physicians and ancillary staff on ambulatory clinic service-related issues. 
• Evaluates the effectiveness of the health care process (self, systems, environment, and instrumentation) in meeting clinic operational needs and protocols.  
• Demonstrates awareness of legal issues in all aspects of patient care and clinical operations functioning. 
• Works with clinical/ancillary teams to ensure all components of clinical operations are met and meets the guidelines of regulatory and compliance and standard work instructions. 
• Works in a triad relationship with Lab Technician and National Director to ensure all aspects of lab regulatory and compliance is met.
• Assists in overseeing patient scheduling activities in the designated clinic(s). 
• Oversees and optimizes clinic-based staffing schedules. 
• Maintains routine reporting via EMR to evaluate clinic documentation practices. 
• Assists with the creation and implementation of policies and procedures that support clinic staff and patient care. 
• Proactively identifies staffing needs based on growth trends and individual clinic needs. 
• Manages all administrative and ancillary clinical hiring needs in the designated clinic(s). 
• Primary source for the selection, orientation, and ongoing training of clinic staff. 
• Manages inventory and storage of all supplies including sample drugs, and lab specimens, including management of storage controls and any out-of-range remediation/remediation coverage. (Lab, Sample Medications, Diagnostics and General supplies) 
• Serves as the first-line clinic resource for clinic staff, virtual assistants, community partners and referral sources. 
• Manages employees by establishing performance goals, allocating resources, and maintaining an appropriate staffing ratio. 
• Ensures that clinic staff complete orientation, maintain clinical competence, and participate in continuing education as required to provide safe and professional services to our patients. 
• Ensures that all patient-related documentation and clinical reports are accurately completed, submitted, and/or filed promptly according to internal and external regulatory requirements and in support of the billing process. 
• Assists the National Director of Specialty Physician Services in ensuring compliance with all regulatory agencies governing healthcare delivery by monitoring onsite clinical operations and initiating changes where required. 
• Participates in planning, decision-making, and implementation of office activities that affect clinic operations. 
• Maintains a balanced presence at all clinics of which this position has oversight of. 
• Maintains all clinics in a state of readiness for state surveys for both lab and clinic operations.
• Collaborates with billing team to ensure all questions and adjustments are addressed in a timely manner.
• Manages daily KPI’s and reports to National Director any concerns or needs. 

Competency Statements:  

• Ability to travel between all clinics in the designated area. 

Supervisory Responsibility 

This role supervises: 

• All Medical Assistants (Admin and Clinical) 
• All Virtual Assistants 

Work Environment 

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

Position Type and Expected Hours of Work 

This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with business needs.  

Required Minimum Job Qualifications, Experience, Education, and Training  

Education: Certified Medical Assistant Certificate  

Experience: 5 years of experience in a healthcare office setting, experience in clinic management, and/or management of administrative staff. 

Computer Skills: Microsoft Word, Outlook, Excel. 

Certification: Basic Life Support/ CPR certification, required upon hire.  

Preferred Education and Experience 

Experience: 5 years’ experience in rheumatology setting 

Additional Eligibility Qualifications 

Must be able to accomplish any and all duties with little to no assistance.   

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

AAP/EEO Statement 

Summit Rheumatology is an Equal Employment Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law