Clinic Manager

Title: Clinic Manager 

FLSA Status: Exempt 

Reports To: Senior Clinic Manager / Director of Clinical Services 

Position Summary 

The Clinic Manager provides direct patient care, operational oversight, and staff guidance for the clinic(s) in their designated area. This role supports daily clinic operations.  

Reasonable Accommodation Statement 

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Job Duties 

• Provides direct patient care in the form of evaluating and documenting patient clinical assessments and IV therapy as aligned with company, federal, and state policies for both pediatric and adult patients. 
• Prepares/compounds sterile admixtures for immediate use per manufacturer recommendations. 
• Communicates with physicians and other health care providers on clinical services-related issues. 
• Administers necessary medications as necessary to mitigate acute infusion reactions, under the supervision of a FlexCare Advanced Practice Provider or Physician. 
• Administers prescribed intravenous and subcutaneous medications and biologics, adhering to prescriber orders and applicable FDA dosing parameters. 
• Evaluates the effectiveness of the health care process (self, systems, environment, and instrumentation) in meeting clinical outcomes. 
• Demonstrates awareness of legal issues in all aspects of patient care and clinical operations functioning. 
• Provides infusion therapy under the scope of FlexCare policies and procedures to ensure coordination and safe delivery of care. 
• Assists the clinical team in the entry, review, and validation of prescriber orders received by faxed referral or verbal order. 
• Assists in the review of lab work drawn on site, and the reporting of any critical values to the referring provider. 
• Assists in overseeing patient scheduling activities in the designated clinic(s). 
• Oversees and optimizes clinic-based staffing schedules. 

• Oversees Buy & Bill inventory and assists Inventory Specialists with Specialty Pharmacy inventory as needed. 
• Maintains routine reporting via EMR to evaluate clinic documentation practices. 
• Assists with monitoring and maintaining ongoing ACHC Accreditation requirements. 
• Assists with the creation and implementation of policies and procedures that support clinic staff and patient care. 
• Proactively identifies staffing needs based on growth trends and individual clinic needs. 
• Manages all administrative and clinical hiring needs in the designated clinic(s). 
• Assists in the selection, orientation, and ongoing training of clinic staff. 
• Assists Inventory Specialists to manage drug inventory storage per manufacturer requirements, including management of storage controls and any out-of-range remediation/remediation coverage. 
• Serves as the first-line clinical resource for clinic staff and referral sources. 
• Manages employees by establishing performance goals, allocating resources, and maintaining an appropriate staffing ratio. 
• Ensures that clinic staff complete orientation, maintain clinical competence, and participate in continuing education as required to provide safe and professional services to our patients. 
• Ensures that all patient-related documentation and clinical reports are accurately completed, submitted, and/or filed promptly according to internal and external regulatory requirements and in support of the billing process. 
• Assists the Senior Clinic Manager and/or Director of Clinical Services in ensuring compliance with all regulatory agencies governing healthcare delivery by monitoring onsite clinical operations and initiating changes where required. 
• Participates in planning, decision-making, and implementation of office activities that affect clinic operations. 

Competency Statements:  

• Ability to travel between all clinics in the designated area. 

Supervisory Responsibility 

This role supervises: 

• Administrative Assistants in the designated clinic(s).
• Nursing staff (inclusive of APPs) in the designated clinic(s).

Work Environment 

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

Position Type and Expected Hours of Work 

This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with business needs.  

Required Minimum Job Qualifications, Experience, Education, and Training  

Education: Bachelors or Associates Degree in Nursing in the state of employment. 

Experience: 2 years of experience in a healthcare office setting, experience in clinic management, and/or management of administrative staff. 

Computer Skills: Microsoft Word, Outlook, Excel. 

Certification: Basic Life Support/ CPR certification, required upon hire.  

If RN an additional certification, ONS Fundamentals of Chemotherapy and Immunotherapy Administration Certification, is required within 90 days of hire 

Preferred Education and Experience 

Experience: 5 years’ experience in infusion setting 

Additional Eligibility Qualifications 

Must be able to accomplish any and all duties with little to no assistance. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.