What are the responsibilities and job description for the VP of Sales and Customer Service, Americas - Hybrid position at Flexcon?
Join the Flexcon Team!
Flexcon Company, Inc. is a purpose-driven innovative company. A global, family-owned manufacturer of coated and laminated films and adhesives, products are used as functional components in manufactured goods and in graphics applications. Since 1956, Flexcon has supplied products for a wide range of industries including packaging, medical devices, automotive, durable labeling and more.
We are currently seeking candidates to fill a VP of Sales & Customer Service role. The Vice President of Sales & Customer Service – America’s is responsible for driving revenue growth, expanding market share, and enhancing customer satisfaction for the America’s. This leadership role oversees sales operations, business development initiatives, and customer service excellence to ensure long-term profitability and strong client relationships. The VP will develop and execute strategies to increase sales, optimize business opportunities, and elevate customer experience while leading high-performing teams across multiple regions.
What will you do in this role?
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Flexcon Company, Inc. is a purpose-driven innovative company. A global, family-owned manufacturer of coated and laminated films and adhesives, products are used as functional components in manufactured goods and in graphics applications. Since 1956, Flexcon has supplied products for a wide range of industries including packaging, medical devices, automotive, durable labeling and more.
We are currently seeking candidates to fill a VP of Sales & Customer Service role. The Vice President of Sales & Customer Service – America’s is responsible for driving revenue growth, expanding market share, and enhancing customer satisfaction for the America’s. This leadership role oversees sales operations, business development initiatives, and customer service excellence to ensure long-term profitability and strong client relationships. The VP will develop and execute strategies to increase sales, optimize business opportunities, and elevate customer experience while leading high-performing teams across multiple regions.
What will you do in this role?
- Develop and execute a sales strategy in the America’s to drive revenue growth and market expansion.
- Establish and achieve ambitious sales targets aligned with overall business objectives.
- Identify and pursue new business opportunities, strategic partnerships, and emerging markets.
- Oversee regional distribution networks and direct sales channels.
- Work closely with marketing and product management teams to align sales initiatives with market demands.
- Lead and enhance the America’s customer service strategy to improve customer satisfaction and loyalty.
- Implement customer experience initiatives to drive retention, engagement, and brand advocacy.
- Monitor and analyze customer feedback, ensuring continuous improvement in service quality.
- Develop and enforce policies, processes, and technologies to optimize customer service operations.
- Foster a customer-centric culture across sales, business development, and service teams.
- Build, mentor, and lead a high-performing sales, business development, and customer service teams.
- Establish key performance indicators (KPIs) and accountability measures for all teams.
- Promote a culture of excellence, collaboration, and continuous improvement.
- Provide training and development opportunities to enhance team capabilities and effectiveness.
- Develop and manage sales, business development, and customer service budgets and forecasts.
- Ensure alignment of revenue targets with financial goals and company growth strategies.
- Analyze market trends, competitive landscape, and customer insights to inform decision-making.
- Optimize operational efficiencies within the sales and customer service functions.
- Bachelor’s degree in Business, Sales, Marketing or related field. MBA is preferred.
- Minimum 12-15 years of leadership experience in sales, business development, and customer service within the manufacturing sector and/or a related industry to Flexcon.
- Proven track record of driving revenue growth and customer satisfaction.
- Strong negotiation, contract management, and strategic planning skills.
- Exceptional leadership and people management capabilities.
- Expertise in B2B sales, customer experience, and account management.
- Excellent communication, relationship-building, and problem-solving abilities.
- Proficiency with ERP, CRM, and sales automation tools.
- Hybrid location in Massachusetts, local candidates preferred.
- Estimated travel 50%.
- Competitive Compensation & Annual Bonus Program
- Medical, Dental, Vision, and Life Insurance
- Tuition Reimbursement Program
- 401K Match
- Casual Work Environment
- Career Development Opportunities
- And more!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
