What are the responsibilities and job description for the Customer Service Representative 1 - HDT position at Flexfab?
As a CSR 1, you will be part of a team that creates value by positively impacting the customer experience. In this role you will assist in day-to-day activities with both internal and external customers, ensuring accuracy, managing multiple demands, and interacting with team members across functional groups.
Duties include:
- Launch customer quotes received into PLM with speed and accuracy, including all documents.
- Support the CSR team in forecast management and contracts, maintaining accuracy and speed.
- Enter stand-alone Purchase Orders in Baan LN and confirm communication to customers through sales order acknowledgement.
- EDI sales order acknowledgement, approving and processing.
- Enter Experimental Part orders, entering orders into both PLM and Baan LN.
- Initiate new part set up in PLM.
- Process tooling and Air Freight orders, entering orders into Baan LN.
- Prioritize Emergency Orders and enter in Baan LN following Emergency Order Procedure.
- Manage incoming Web submissions and direct to appropriate team to address.
- Support the CSR team on various order management reports, ensuring accuracy and timelines are met.
- Initiate customer concerns in the complaint management system RGA processing.
- Support the CSR team with daily tasks as needed, allowing them to address other critical needs.
- Assist with special projects as needed to support the customer service team in its entirety.
QUALIFICATIONS:
- GED or equivalent.
- 1-3 years’ work experience in an office environment, preferred.
- 1-year experience with Flexfab, preferred.
- Detailed oriented, focused on tasks, high concentration levels.
- Excellent verbal and written communication skills.
- Experience using MS Office Suite, focus on Excel and managing large amounts of data.
- Experience using Baan LN, PLM system, preferred.
- Data entry and/or fast typing skills: touch- typing preferred.
How to apply:
If you meet these qualifications and are interested in being considered
for this position, please submit your application & updated resume
at www.flexfab.com.
Flexfab is an equal opportunity employer, disability & veteran friendly.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
