Help Desk Support Technician

FlexForce is seeking for a experienced Help Desk Support to join one of our client's team in the Baton Rouge, LA area.

Job Purpose:

• The Help Desk Support responsibilities include handling and resolving help desk tickets for software related issues.
• This position will conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other pertinent laws.

Duties and Responsibilities:

• Serve as the first contact with customers who need technical assistance
• Troubleshoot, diagnose, and resolve software issues
• Handle user activations, deactivations, and changes.
• Handle property onboarding and offboarding.
• Assist with special projects.
• Redirect unresolved issues to the next level of support personnel
• Provide quick resolution and excellent customer service
• Keep record of problems and their resolution
• Follow-up with customers
• Gather feedback from end users about system performance and make recommendations on areas to improve
• Other duties as assigned by immediate supervisor

Qualifications:

• Bachelor's Degree in information Systems, Business, or related field preferred, but not required.
• Prior customer service experience required.
• Experience with Microsoft Office Products (Word, Excel, PowerPoint, and Outlook) and Cloud based storage applications.
• Experience with and / or knowledge the Yardi software system preferred.
• Training skills to provide knowledge to users on software a plus.
• Demonstrated effective communication skills (both written and verbal), organizational skills and ability to maintain a high level of confidentiality.
• Excellent analytical and problem- solving abilities and strong customer service skills.
• Effectively prioritize, multi-task, and ability to work within timeline and budgetary constraints.