What are the responsibilities and job description for the Customer Service Representative (CSR) position at Flexicare?
Flexicare, Inc. Job Description: Customer Service Representative
Job Title: Customer Service Representative
Department: Customer Service
Location: Kennesaw, GA
Reports To: Customer Experience Manager
Education: College education preferred. Experience in lieu of degree considered.
Summary The Customer Service Representative will be responsible for carrying out operational tasks to support the needs of Flexicare customers and sales representatives.
Essential Duties and Responsibilities:
- Understand and assist in the operations process, supporting all administrative aspects from receipt of order to delivery of products.
- Acknowledge, enter, and process customer purchase orders.
- File freight (lost or damaged) claims with the appropriate shipping carriers.
- Execute requests within inventory management systems.
- Maintain and update customer database.
- Daily customer invoicing of orders shipped.
- Assist with Accounts Payable by entering vendor invoices.
- Respond to customer and sales team inquiries via phone, email, and internet, directing them to the appropriate contact as necessary.
- Daily/weekly/monthly reporting regarding inventory and sales, and other requested reports.
- Fulfill general administrative duties including but not limited to copying, filing and maintaining records.
- Ad hoc responsibilities as designated by your supervisor to support the growth and performance of Flexicare.
Skills/Experience Required:
- Excellent written and verbal communication skills.
- High level of organization, time management, attention to detail, follow up skills, ability to multi-task and learn in a fast-paced environment.
- Computer literacy: Microsoft Office Suite, SAP, FedEx and UPS Worldship are highly desirable.
- Ability to quickly and coherently learn products and processes specific to Flexicare.
- Demonstrated success in problem solving and conflict resolution.
- Display positive energy and exceptional work-ethic.
Qualifications:
- College education preferred.
- Experience in customer service role.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Kennesaw, GA 30144: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $20