AOG Technician - Cleveland, Ohio (CLE)

RESPONSIBILITIES:

• Provide 24/7 Mobile Team/AOG support during assigned scheduled shift.
• Central point of contact for customer during the AOG maintenance event
• Responsible for coordinating and organizing the necessary tooling for maintenance event
• Coordinate with the support center on project status
• Coordinate with support center for any travel arrangements that are required
• Maintain mobile vehicle, interior and exterior appearance
• Ensure the team follow all company policies (i.e. professionalism, proper attire)
• Maintain an accurate account of the work so that the work orders may be processed quickly and accurately.
• Ensure all work is accomplished within the requirements of the Repair Station Manual.
• Coordinate with the Quality Department to ensure regulatory compliance.
• Provide immediate response to any AOG call at all times while on shift
• Manage all expenses and expense reports, working with local Business Administrator on reporting/billing to work orders and providing accounting with monthly reports as required
• Maintain and grow customer relationships, when possible reach out to customers while offsite at another location.

REQUIREMENTS:

• FAA Airframe and Powerplant certificate required
• High school graduate or equivalent
• Must possess a valid drivers license
• Previous corporate AOG experience (3-plus years) required
• Airframe structural/composite repair experience preferred
• Ability to work in a fast paced, team environment and effectively coordinate with multiple departments
• Planning and organizational skills necessary
• Proficiency in Microsoft Office, computer/technology skills